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White Glove Service - Pilates Reformers Direct
White Glove Service - CASA Pilates Equipment
White Glove Service - CASA Pilates Equipment
White Glove Service - CASA Pilates Equipment
White Glove Service - CASA Pilates Equipment
Delivery & Assembly Service - CASA Pilates Equipment

Delivery & Assembly Service

Brand: Pilates Direct
Item Number: WGS2

Regular price $350.00 On Sale

  •  

    Our optional Delivery and Assembly Services provide for the unpacking, assembly, and set up of Pilates equipment for your home or studio. These services are an optional add-on to standard, curbside delivery. 

    When adding White Glove Service for your Pilates Reformer assembly or Pilates Equipment assembly, you will receive the following services from our experienced providers:

    DELIVERY:

    • Opening of the plywood shipping crate or cardboard box.
    • Unpacking of the equipment and accessories.
    • Carrying of the equipment and accessories to the setup location of your choice within your home.
    • Cleanup of packing materials and disposal into your garbage/dumpster.

    ASSEMBLY:

    • Equipment assembly and setup by qualified technicians.

    Note: Please confirm if the removal of packing materials from your premises will be included for your location.

    White Glove Service is not available in all locations and in some cases might be higher than $350. We will notify you of availability and final charges upon receiving your order. Please contact us with any White Glove Service availability questions.


    CASA Pilates is only offering original, new, unused Pilates equipment from the most reputable manufacturers, hereby guaranteeing the highest quality and finest materials in the industry.

    Freight & Delivery Policy

    UPON DELIVERY, PLEASE INSPECT YOUR ORDER AND NOTE ANY SHIPPING DAMAGE TO THE OUTER BOX/SKID ON THE CARRIER'S WAYBILL PRIOR TO SIGNING FOR RECEIPT OF THE ORDER.

    If you appoint someone to sign for your order on your behalf, please ensure that they are aware of this requirement and are over 18 years of age.

    WE WILL NOT BE RESPONSIBLE FOR DAMAGE TO YOUR ORDER THAT IS NOT REPORTED AND NOTED ON THE WAYBILL.

    IMPORTANT: Please use care when opening your freight. Box cutters should not be used due to potential damage to upholstered parts on your equipment

    ANY DAMAGE TO PRODUCT OR MISSING/INCORRECT ITEMS MUST BE REPORTED WITHIN FIVE BUSINESS DAYS OF RECEIPT.

    Large Equipment Shipments

    Within Canada & Continental USA

    CASA Pilates Equipment proudly offers White Glove delivery and assembly services in selected markets. Please contact our customer service team at support@casapilatesequipment.com for a custom quote. 

    Large equipment is shipped by either air or ground via freight carrier, carefully packed in a cardboard or plywood box and secured to a wooden skid.

    Curbside delivery is a lift gate service, delivered to curbside as close to your building as possible. You do not need to assist the driver in removing the equipment from the truck. It is recommended that two people are available to assist with unpacking and carrying into the premises. You are responsible for unpacking, installation and disposal of packaging materials.

    Delivery prices quotes include one scheduled delivery attempt. The carrier will call you to schedule your delivery. Delivery is generally done during regular business hours. If available, after hours or weekend deliveries will be subject to additional charges.

    If the carrier attempts to make the delivery at the appointed time and you are not present, a redelivery fee will apply. Fees and policies vary from carrier to carrier and may be the responsibility of the consignee.

    Additional charges for stairs and unusual conditions, i.e. narrow passageways will apply. Please make us aware in advance and the freight quote may be adjusted accordingly. If you delay your delivery or must postpone your delivery after scheduling it with the carrier, storage fees may apply. On rare occasions, unforeseen circumstances may cause your delivery to be rescheduled.

    While this is our typical service level, each level can be customized to create a home delivery solution that meets your needs. The shippers are NOT licensed Pilates technicians; they are not qualified to assemble your new apparatus.

    International and Overseas Shipments

    Standard quoted shipping options include Ocean Freight to nearest port or Air Freight to nearest airport. Door-to-door delivery is always available for your order. Please contact us for details and charges..

    Local Customs & Duties Outside Canada & USA

    Unless prearranged, buyer will subject to import duties and taxes levied when a shipment reaches its destination country. Additional charges for customs clearance are the buyer's responsibility; Buyer is considered the importer and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Please contact us prior to ordering your equipment for a custom quote. You can reach our International Support Team at support@casapilatesequipment.com and per phone at +1-800-511-3391.

    Return Policy

    Reformers & Large Equipment

    All Pilates equipment is manufactured with the utmost care, using the highest quality components, and carrying the best warranties in the industry. As most products are custom made to order, once shipped, reformers and large equipment may not be canceled or returned for refund.

    Protect your investment and keep your reformer and other large Pilates equipment items running at optimal performance with regular maintenance. Download our Pilates Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

    If your product is defective, email us at support@casapilatesequipment.com, indicating the problem, and we will contact you to determine how best to resolve the situation with the manufacturer.

    Our manufacturers will repair or replace defective equipment per the product warranty. If they opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at the manufacturing facility prior to sending out a replacement product.

    Problems & Questions

    For further questions & support, please contact our Customer Service Team at 800-511-3391 or email us at support@casapilatesequipment.com.

     

     

    CASA Pilates Equipment is an independent retailer of the highest-quality  Pilates equipment. Please view our suppliers' Warranty Terms below. In the event of a warranty or shipping damage claim, please contact our Customer Service Department for help to connect with our suppliers.

    MERRITHEW™

    Equipment Limited Warranties

    The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser’s responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

    Reformers

    • Professional · Rehab Reformers
      SPX® Max, V2 Max (formerly the Professional Reformer), SPX® Max Plus, V2 Max Plus and Rehab V2 Max Plus Reformers:
      • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
    • At Home Reformers
      • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
      • This warranty shall be null and void if an At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas or any other type of commercial facility offering fitness services to the public
    • All Reformer models
      • Ninety (90) day limited warranty on fabric and upholstery. See below for conditions of warranty
      • One (1) year limited warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet, spring O-rings, Molded Spring Holder and spring covers
      • Two (2) year limited warranty on all other Reformer components
    Reformers Accessories
    • Two (2) year limited warranty on wood components, frames and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-Tramp® Rebounder, Rotational Diskboard, Jumpboard, Cross-bow and Vinyasa Triangle
    • Ninety (90) day limited warranty on fabric, upholstery, rubber padding or handles. See below for conditions of warranty.

    CADILLAC / TRAPEZE TABLE · WALL UNIT

    • Limited lifetime warranty on vertical bars and overhead frame, components of the frame and related welding
    • Ninety (90) day limited warranty on upholstery
    • One (1) year limited warranty on straps and spring clips
    • Two (2) year limited warranty on all other components

    FITNESS CIRCLE® PRO

    • Two (2) year limited warranty on Fitness Circle Pro models. Excludes scratches to the finish of the band or molded handles. The Fitness Circle Lite model is sold without warranties or guarantees of any kind. The manufacturer and distributor disclaim any liability, loss or damage caused by its use

    LADDER BARREL

    • Limited lifetime warranty on metal frame and related welding

    • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty

    • Two (2) year limited warranty on all other components

    STABILITY CHAIR

    • Limited lifetime warranty on metal frame and related welding
    • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty
    • Two (2) year limited warranty on all other components

     

    ELINA PILATES (TRENDING FIT)

    The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

    This warranty applies to equipment:

    While equipment remains in the possession of original purchaser and proof of purchase is demonstrated

    If claims are made within the part-specific warranty period.

    If upgrades are made as required by the Company

    This warranty shall be null and void if:

    All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed

    The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls

    An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public

    The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company

    Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

    At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

    Commercial Reformer

    Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).

    At Home Reformer

    Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.

    Steel or Wood Combo Chair

    Limited Lifetime Warranty on metal frame and related welding.
    Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    Two (2) Year Limited Warranty on all other components.

    Ladder Barrel

    Limited Lifetime Warranty on metal frame and related welding.
    Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    Two (2) Year Limited Warranty on all other components.

    Wood Tower or Aluminum Tower

    Limited Lifetime Warranty on the components of the frame, and related welding.
    Ninety (90) Day Limited Warranty on upholstery.
    One (1) Year Limited Warranty on straps and spring clips.
    Two (2) Year Limited Warranty on all other components.

    Ladder Barrel

    Limited Lifetime Warranty on the components of the frame, and related welding
    Two (2) Year Limited Warranty on all other components

    Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

    Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    Two (2) Year Limited Warranty on all other components.

    Wall Board

    One (1) Year Limited Warranty on straps, and spring clips.
    Two (2) Year Limited Warranty on all other components.

    Wall Unit

    One (1) Year Limited Warranty on straps, and spring clips.
    Two (2) Year Limited Warranty on all other components.

    Fabric & Upholstery on Equipment

    Ninety (90) Day Warranty. The fabric or upholstery on TRENDING FIT LLC equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required.

    This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.

    Maintenance

    TRENDING FIT LLC is a name synonymous with the highest quality and finest manufacturing materials in the industry. Protect your investment and keep your Reformer and other large equipment items running at optimal performance with regular maintenance. Download our Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist. For further questions & support, please contact our Customer Service Team at usa@elinapilates.com.

     

    PRIVATE PILATES™

    • 2 Year Warranty
      • Goods delivered are warranted to be free from defects in materials or workmanship for 2 (two) years from the date of delivery. Main frame has life-warranty. Sportline Pilates shall repair or replace any unit or product or part of such product that proves to be defective within the warranty time period. Company will replace worn out parts & distressed upholstery within the warranty time frame.
      • It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice the company will be able to contact you immediately. Company may reach out if product upgrades are required.
      • Please inspect your order upon delivery. Missing parts fall under warranty. A claim that the order is missing parts must be made within 5 (five) business days of delivery. The warranty applied while equipment remains in the possession of the original owner with a receipt including purchase date.
      • Owners product will be considered null and void from the warranty terms and conditions if the user doesn’t follow maintenance and safety guidelines. This warranty does not apply to user errors. If the equipment is used outdoors, experiences weather damage, improper use, abuse, improper storage conditions, and unforeseen damage. Warranty does not cover possible shipping charges, and/or customs fees.

     

    PEAK PILATES (MAD DOGG ATHLETICS, INC.) 

    LIMITED STUDIO LINE WARRANTY

    MAD DOGG ATHLETICS, INC. WARRANTS TO THE ORIGINAL PURCHASER THAT OUR EQUIPMENT WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS. THIS WARRANTY DOES NOT COVER LABOR CHARGES ASSOCIATED WITH REPLACING COVERED COMPONENTS. PART(S) REPAIRED OR REPLACED UNDER THE TERMS OF THIS WARRANTY WILL BE WARRANTIED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD ONLY. THIS WARRANTY BECOMES EFFECTIVE UPON THE INVOICE DATE OF THE ORIGINAL PURCHASE FROM AN AUTHORIZED PEAK PILATES® DEALER ONLY. PEAK PILATES® RETAINS THE RIGHT TO EITHER REPAIR, REPLACE OR REFUND THE PRICE OF ANY DEFECTIVE COMPONENTS UNDER THIS WARRANTY.

    THE FOLLOWING PEAK PILATES® PRODUCTS CARRY A LIFETIME WARRANTY ON THE FRAME STRUCTURAL COMPONENTS:

    • REFORMERS

    • TOTAL WORKOUT SYSTEM®

    • CADILLACS

    WE OFFER A 10 YEAR WARRANTY ON THE FRAME STRUCTURAL COMPONENTS FOR THE FOLLOWING:

    • BARRELS

    • CHAIRS

    • WALL SYSTEMS

    • PED-O-PUL

    THE PILATESSTICK®, ALL SPRINGS AND OTHER MECHANICAL COMPONENTS ARE WARRANTIED FOR 1 YEAR.

    WE OFFER A 90 DAY WARRANTY FOR THE FOLLOWING:

    • UPHOLSTERED PARTS

    • ROPES

    • STRAPS

    • LOOPS

     

    BALANCED BODY INC. 

    Limited Warranties and Exclusions

    Balanced Body warrants and represents that the products listed below shall be free from defects in materials or workmanship for the duration of the warranty period for such product. This warranty extends only to the original Buyer. At Balanced Body’s sole option, we will repair, replace or refund the purchase price of any defective product covered by the foregoing warranty. Any return of products to us pursuant to the foregoing warranty are sometimes referred to in these Terms and Conditions of Sale as a “Warranty Return.” In order to make a Warranty Return, you must follow the Warranty Return Procedure below.

    Limited Warranties

    • Lifetime Warranty
      • Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body. 
    • 10 Years from date of Invoice
      • Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below. 
    • 5 Years from date of Invoice
      • Rialto™ Reformer, CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below. 
    • 3 Year Warranty
      • Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.
    • 2 Years from date of Invoice
      • Pilates IQ® Reformer (for non-commercial use), and moving parts are limited warranty to 2 Years from date of Invoice. Balanced Body Signature Springs™ are also limited warranty to 2 years from date of invoice, or after 3,000 hours of usage (whichever comes first).
    • 1 Year from date of Invoice
      • Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc™, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, Oov and Sitting Box Lite. 
    • 90 Day Warranty
      • Ultra-Fit Circle® and Slastix™.

    Customer Reviews

    Based on 12 reviews
    92%
    (11)
    0%
    (0)
    8%
    (1)
    0%
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    0%
    (0)
    C
    C.B.
    Quality Service

    The gentlemen who installed my reformer where just that 'gentle'. They took extreme care with the equipment as well as the walls in my home.

    Everything was functional when they left and they removed all of the packing materials from the house. Great job!

    g
    g.r.
    pilates reformer/cadillac

    well built and solid unit

    J
    J.P.
    Left a lot to be desired...

    The team did a great job of communicating an set up my reformer in under 20 minutes. My only complaint is that they left the box and palette behind for me to breakdown and dispose of...so $250 seems like a lot to pay for 20 minutes of their time and 30 minutes of mine. Just saying.

    K
    K.A.
    Worth the extra bucks

    I am so happy I decided to purchase the white glove service. We wanted the reformer in the basement. Although we probably could have rolled it down the hill and in the back door ourselves, it was certainly nice to have some youngsters do it. Also assembly was thorough and well done. Again, could have done ourselves, but likely with a lot of frustration. And finally, although not required, the installer carted away all of the trash and the big box. Even asked to borrow a broom so that he could sweep the garage floor to get all the small debris. I was worried I would have to wait a while for the installer. . .but after the reformer arrived on a Friday, an installer was here on Monday at noon to get it installed. Overall a great service at a reasonable cost.

    n
    n.e.
    Great machine

    Now I can do Pilates at home. Excellent machine. Well made

     

    Our optional Delivery and Assembly Services provide for the unpacking, assembly, and set up of Pilates equipment for your home or studio. These services are an optional add-on to standard, curbside delivery. 

    When adding White Glove Service for your Pilates Reformer assembly or Pilates Equipment assembly, you will receive the following services from our experienced providers:

    DELIVERY:

    • Opening of the plywood shipping crate or cardboard box.
    • Unpacking of the equipment and accessories.
    • Carrying of the equipment and accessories to the setup location of your choice within your home.
    • Cleanup of packing materials and disposal into your garbage/dumpster.

    ASSEMBLY:

    • Equipment assembly and setup by qualified technicians.

    Note: Please confirm if the removal of packing materials from your premises will be included for your location.

    White Glove Service is not available in all locations and in some cases might be higher than $350. We will notify you of availability and final charges upon receiving your order. Please contact us with any White Glove Service availability questions.


    CASA Pilates is only offering original, new, unused Pilates equipment from the most reputable manufacturers, hereby guaranteeing the highest quality and finest materials in the industry.

    Freight & Delivery Policy

    UPON DELIVERY, PLEASE INSPECT YOUR ORDER AND NOTE ANY SHIPPING DAMAGE TO THE OUTER BOX/SKID ON THE CARRIER'S WAYBILL PRIOR TO SIGNING FOR RECEIPT OF THE ORDER.

    If you appoint someone to sign for your order on your behalf, please ensure that they are aware of this requirement and are over 18 years of age.

    WE WILL NOT BE RESPONSIBLE FOR DAMAGE TO YOUR ORDER THAT IS NOT REPORTED AND NOTED ON THE WAYBILL.

    IMPORTANT: Please use care when opening your freight. Box cutters should not be used due to potential damage to upholstered parts on your equipment

    ANY DAMAGE TO PRODUCT OR MISSING/INCORRECT ITEMS MUST BE REPORTED WITHIN FIVE BUSINESS DAYS OF RECEIPT.

    Large Equipment Shipments

    Within Canada & Continental USA

    CASA Pilates Equipment proudly offers White Glove delivery and assembly services in selected markets. Please contact our customer service team at support@casapilatesequipment.com for a custom quote. 

    Large equipment is shipped by either air or ground via freight carrier, carefully packed in a cardboard or plywood box and secured to a wooden skid.

    Curbside delivery is a lift gate service, delivered to curbside as close to your building as possible. You do not need to assist the driver in removing the equipment from the truck. It is recommended that two people are available to assist with unpacking and carrying into the premises. You are responsible for unpacking, installation and disposal of packaging materials.

    Delivery prices quotes include one scheduled delivery attempt. The carrier will call you to schedule your delivery. Delivery is generally done during regular business hours. If available, after hours or weekend deliveries will be subject to additional charges.

    If the carrier attempts to make the delivery at the appointed time and you are not present, a redelivery fee will apply. Fees and policies vary from carrier to carrier and may be the responsibility of the consignee.

    Additional charges for stairs and unusual conditions, i.e. narrow passageways will apply. Please make us aware in advance and the freight quote may be adjusted accordingly. If you delay your delivery or must postpone your delivery after scheduling it with the carrier, storage fees may apply. On rare occasions, unforeseen circumstances may cause your delivery to be rescheduled.

    While this is our typical service level, each level can be customized to create a home delivery solution that meets your needs. The shippers are NOT licensed Pilates technicians; they are not qualified to assemble your new apparatus.

    International and Overseas Shipments

    Standard quoted shipping options include Ocean Freight to nearest port or Air Freight to nearest airport. Door-to-door delivery is always available for your order. Please contact us for details and charges..

    Local Customs & Duties Outside Canada & USA

    Unless prearranged, buyer will subject to import duties and taxes levied when a shipment reaches its destination country. Additional charges for customs clearance are the buyer's responsibility; Buyer is considered the importer and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Please contact us prior to ordering your equipment for a custom quote. You can reach our International Support Team at support@casapilatesequipment.com and per phone at +1-800-511-3391.

    Return Policy

    Reformers & Large Equipment

    All Pilates equipment is manufactured with the utmost care, using the highest quality components, and carrying the best warranties in the industry. As most products are custom made to order, once shipped, reformers and large equipment may not be canceled or returned for refund.

    Protect your investment and keep your reformer and other large Pilates equipment items running at optimal performance with regular maintenance. Download our Pilates Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

    If your product is defective, email us at support@casapilatesequipment.com, indicating the problem, and we will contact you to determine how best to resolve the situation with the manufacturer.

    Our manufacturers will repair or replace defective equipment per the product warranty. If they opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at the manufacturing facility prior to sending out a replacement product.

    Problems & Questions

    For further questions & support, please contact our Customer Service Team at 800-511-3391 or email us at support@casapilatesequipment.com.

     

     

    CASA Pilates Equipment is an independent retailer of the highest-quality  Pilates equipment. Please view our suppliers' Warranty Terms below. In the event of a warranty or shipping damage claim, please contact our Customer Service Department for help to connect with our suppliers.

    MERRITHEW™

    Equipment Limited Warranties

    The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser’s responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

    Reformers

    • Professional · Rehab Reformers
      SPX® Max, V2 Max (formerly the Professional Reformer), SPX® Max Plus, V2 Max Plus and Rehab V2 Max Plus Reformers:
      • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
    • At Home Reformers
      • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
      • This warranty shall be null and void if an At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas or any other type of commercial facility offering fitness services to the public
    • All Reformer models
      • Ninety (90) day limited warranty on fabric and upholstery. See below for conditions of warranty
      • One (1) year limited warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet, spring O-rings, Molded Spring Holder and spring covers
      • Two (2) year limited warranty on all other Reformer components
    Reformers Accessories
    • Two (2) year limited warranty on wood components, frames and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-Tramp® Rebounder, Rotational Diskboard, Jumpboard, Cross-bow and Vinyasa Triangle
    • Ninety (90) day limited warranty on fabric, upholstery, rubber padding or handles. See below for conditions of warranty.

    CADILLAC / TRAPEZE TABLE · WALL UNIT

    • Limited lifetime warranty on vertical bars and overhead frame, components of the frame and related welding
    • Ninety (90) day limited warranty on upholstery
    • One (1) year limited warranty on straps and spring clips
    • Two (2) year limited warranty on all other components

    FITNESS CIRCLE® PRO

    • Two (2) year limited warranty on Fitness Circle Pro models. Excludes scratches to the finish of the band or molded handles. The Fitness Circle Lite model is sold without warranties or guarantees of any kind. The manufacturer and distributor disclaim any liability, loss or damage caused by its use

    LADDER BARREL

    • Limited lifetime warranty on metal frame and related welding

    • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty

    • Two (2) year limited warranty on all other components

    STABILITY CHAIR

    • Limited lifetime warranty on metal frame and related welding
    • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty
    • Two (2) year limited warranty on all other components

     

    ELINA PILATES (TRENDING FIT)

    The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

    This warranty applies to equipment:

    While equipment remains in the possession of original purchaser and proof of purchase is demonstrated

    If claims are made within the part-specific warranty period.

    If upgrades are made as required by the Company

    This warranty shall be null and void if:

    All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed

    The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls

    An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public

    The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company

    Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

    At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

    Commercial Reformer

    Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).

    At Home Reformer

    Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.

    Steel or Wood Combo Chair

    Limited Lifetime Warranty on metal frame and related welding.
    Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    Two (2) Year Limited Warranty on all other components.

    Ladder Barrel

    Limited Lifetime Warranty on metal frame and related welding.
    Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    Two (2) Year Limited Warranty on all other components.

    Wood Tower or Aluminum Tower

    Limited Lifetime Warranty on the components of the frame, and related welding.
    Ninety (90) Day Limited Warranty on upholstery.
    One (1) Year Limited Warranty on straps and spring clips.
    Two (2) Year Limited Warranty on all other components.

    Ladder Barrel

    Limited Lifetime Warranty on the components of the frame, and related welding
    Two (2) Year Limited Warranty on all other components

    Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

    Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
    Two (2) Year Limited Warranty on all other components.

    Wall Board

    One (1) Year Limited Warranty on straps, and spring clips.
    Two (2) Year Limited Warranty on all other components.

    Wall Unit

    One (1) Year Limited Warranty on straps, and spring clips.
    Two (2) Year Limited Warranty on all other components.

    Fabric & Upholstery on Equipment

    Ninety (90) Day Warranty. The fabric or upholstery on TRENDING FIT LLC equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required.

    This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.

    Maintenance

    TRENDING FIT LLC is a name synonymous with the highest quality and finest manufacturing materials in the industry. Protect your investment and keep your Reformer and other large equipment items running at optimal performance with regular maintenance. Download our Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist. For further questions & support, please contact our Customer Service Team at usa@elinapilates.com.

     

    PRIVATE PILATES™

    • 2 Year Warranty
      • Goods delivered are warranted to be free from defects in materials or workmanship for 2 (two) years from the date of delivery. Main frame has life-warranty. Sportline Pilates shall repair or replace any unit or product or part of such product that proves to be defective within the warranty time period. Company will replace worn out parts & distressed upholstery within the warranty time frame.
      • It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice the company will be able to contact you immediately. Company may reach out if product upgrades are required.
      • Please inspect your order upon delivery. Missing parts fall under warranty. A claim that the order is missing parts must be made within 5 (five) business days of delivery. The warranty applied while equipment remains in the possession of the original owner with a receipt including purchase date.
      • Owners product will be considered null and void from the warranty terms and conditions if the user doesn’t follow maintenance and safety guidelines. This warranty does not apply to user errors. If the equipment is used outdoors, experiences weather damage, improper use, abuse, improper storage conditions, and unforeseen damage. Warranty does not cover possible shipping charges, and/or customs fees.

     

    PEAK PILATES (MAD DOGG ATHLETICS, INC.) 

    LIMITED STUDIO LINE WARRANTY

    MAD DOGG ATHLETICS, INC. WARRANTS TO THE ORIGINAL PURCHASER THAT OUR EQUIPMENT WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS. THIS WARRANTY DOES NOT COVER LABOR CHARGES ASSOCIATED WITH REPLACING COVERED COMPONENTS. PART(S) REPAIRED OR REPLACED UNDER THE TERMS OF THIS WARRANTY WILL BE WARRANTIED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD ONLY. THIS WARRANTY BECOMES EFFECTIVE UPON THE INVOICE DATE OF THE ORIGINAL PURCHASE FROM AN AUTHORIZED PEAK PILATES® DEALER ONLY. PEAK PILATES® RETAINS THE RIGHT TO EITHER REPAIR, REPLACE OR REFUND THE PRICE OF ANY DEFECTIVE COMPONENTS UNDER THIS WARRANTY.

    THE FOLLOWING PEAK PILATES® PRODUCTS CARRY A LIFETIME WARRANTY ON THE FRAME STRUCTURAL COMPONENTS:

    • REFORMERS

    • TOTAL WORKOUT SYSTEM®

    • CADILLACS

    WE OFFER A 10 YEAR WARRANTY ON THE FRAME STRUCTURAL COMPONENTS FOR THE FOLLOWING:

    • BARRELS

    • CHAIRS

    • WALL SYSTEMS

    • PED-O-PUL

    THE PILATESSTICK®, ALL SPRINGS AND OTHER MECHANICAL COMPONENTS ARE WARRANTIED FOR 1 YEAR.

    WE OFFER A 90 DAY WARRANTY FOR THE FOLLOWING:

    • UPHOLSTERED PARTS

    • ROPES

    • STRAPS

    • LOOPS

     

    BALANCED BODY INC. 

    Limited Warranties and Exclusions

    Balanced Body warrants and represents that the products listed below shall be free from defects in materials or workmanship for the duration of the warranty period for such product. This warranty extends only to the original Buyer. At Balanced Body’s sole option, we will repair, replace or refund the purchase price of any defective product covered by the foregoing warranty. Any return of products to us pursuant to the foregoing warranty are sometimes referred to in these Terms and Conditions of Sale as a “Warranty Return.” In order to make a Warranty Return, you must follow the Warranty Return Procedure below.

    Limited Warranties

    • Lifetime Warranty
      • Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body. 
    • 10 Years from date of Invoice
      • Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below. 
    • 5 Years from date of Invoice
      • Rialto™ Reformer, CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below. 
    • 3 Year Warranty
      • Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.
    • 2 Years from date of Invoice
      • Pilates IQ® Reformer (for non-commercial use), and moving parts are limited warranty to 2 Years from date of Invoice. Balanced Body Signature Springs™ are also limited warranty to 2 years from date of invoice, or after 3,000 hours of usage (whichever comes first).
    • 1 Year from date of Invoice
      • Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc™, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, Oov and Sitting Box Lite. 
    • 90 Day Warranty
      • Ultra-Fit Circle® and Slastix™.

    ★ Reviews

    Customer Reviews

    151 reviews
    95%
    (144)
    3%
    (5)
    1%
    (2)
    0%
    (0)
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    Quality Service

    The gentlemen who installed my reformer where just that 'gentle'. They took extreme care with the equipment as well as the walls in my home.

    Everything was functional when they left and they removed all of the packing materials from the house. Great job!

    Elina Elite Reformer with Tower

    It took a long time to come because of the pandemic but it was worth the wait. I love it and I'm enjoying regular workouts.

    Every feature works perfectly on this high quality product.

    Love ,love, love my reformer!

    It took a long time to get here, but truly worth the wait. This piece of equipment is everything I hoped for and more. It is beautifully engineered and as good, if not better , than the Balanced Body I have used in the professional Pilates studio I attended prior to Covid . Regretfully it closed. But on a positive note I now can enjoy the same workout at home and on my own time. My husband is also becoming a fan. I rate it five stars- well worth the investment.

    Wonderful piece of equipment

    I've used a Pilates chair for three years in class and love the versatility of the device. There's a big bang for the buck for such a small piece of equipment. It's perfect for sitting in my guest room where I beckons me visibly whenever I walk down the hallway. I am impressed by the quality of manufacture of this device. I know it's studio quality and I know it will last at least as long as I do. One reason I ordered this specific brand, BTW, is because I can adjust the spring tension very easily from the front of the machine. I also want to say that I was surprised by how fast the chair arrived and the quality of its packing materials. The chair had not the slightest dent or scratch, all items were in the box and my husband was easily able to extract the chair. No set up required, another refreshing plus.

    Peak Pilates reformer

    So happy with this equipment