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Merrithew™ V2 Max / At Home Pro Reformer Package Bundle - CASA Pilates Equipment

Merrithew™ V2 Max Reformer Bundle

Brand: Merrithew™
Item Number: ST-01082

Regular price $4,899.00 $4,690.00 On Sale

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    The ultimate professional performance and functionality! Experience the bestselling studio Pilates reformer with the complete Merrithew™ V2 Max Reformer Bundle. 

    Choose this professional reformer from the same company as the acclaimed STOTT PILATES® education. 

    Equipped with the commercial-grade features of Merrithew's professional Reformers, this powerhouse’ affords you the ability to later add a Vertical Frame. Combine that with the optional Mat Converter and transform  it into a half Cadillac, allowing for hundreds more of full-body, multidimensional exercises!

    Featuring a High Precision Spring package, enjoy bigger, better, faster, and stronger fluidity of movement and maximum extension of the carriage for a smoother, more balanced ride. Merrithew’s patented retractable rope system boasts recoiling rope reels and self-locking cleats for easy and precise rope adjustments without the need to stop your workout to lock down manually.

    The V2 Max’s extra height accommodates more body types and makes getting on and off the machine easier for anyone with injuries or mobility issues. What’s more, you can fully customize your Reformer’s upholstery making this the most versatile and durable professional Reformer.

    Included with this Enhanced Package: Reformer Box, Padded Platform Extender, Maple Roll-Up Pole and 60-day access to digital Pilates workouts on Merrithew Connect™ – a value of $560.

    Want higher precision?
    Double the number of Gearbar positions! Upgrade to the optional High-Precision Gearbar and give yourself six Gearbar positions. Added settings provide greater precision and superior ergonomics when setting initial tension, or altering the tension for exercisers. A user-friendly adjustment mechanism makes it simpler for clients and Instructors to adjust tension on the go during Reformer sessions.

      Note: Upgrade must be added at the same time you purchase your new Reformer and are factory-installed. Not available post-purchase or to retrofit older Reformers.

      MERRITHEW™ EQUIPMENT UPHOLSTERY COLOR GUIDE

      Choose from 10 standard and 75 custom upholstery colors. Please specify your color choice when receiving your order confirmation email.

      ArtichokeBronzeBlackDark CherryImperial BlueRoyal BlueYew GreenConcord PurpleGunmetal GrayChestnut Brown

      DETAILS

      Reformer Package includes:

      • Reformer Box
      • Padded Platform Extender
      • Maple Roll-Up Pole
      • High Precision Spring Package – 5 Reformer Springs (3 × 100%, 1 × 50%, 1 × 25%)
      • 5 Neoprene spring covers for noise reduction
      • Soft Reformer loops
      • Patented Retractable Rope System – makes changing rope lengths a breeze!
      • Carriage Stopper
      • Easy-roll wheels on both ends of the Reformer
      • 60-day access to digital Pilates workouts on Merrithew Connect
        Reformer Features
        • Built to withstand continuous, high-intensity use with durable vinyl upholstery and dense EVA foam to provide maximum comfort and accurate proprioceptive feedback
        • Patented Retractable Rope System with recoiling rope reels for easy adjustments. Longer ropes add increased range of motion and fluidity to exercises – allowing for more programming options
        • Carriage glides over sleek C-channel aluminum rails, using a patented rolling mechanism for a smooth, friction-free ride
        • Enhanced Springs that are built to withstand rigorous use with Jumpboards, Cardio-Tramp Rebounders and other Reformer accessories and secure quickly and safely
        • 3 gearbar positions, 6 carriage stopping positions, 3 headrest positions, 4 footbar positions
        • Robust and adjustable four-position footbar drops easily into cradles to regulate hip and knee flexion
        • 1 in (2.5 cm) thick wooden standing platform and pommel-style shoulder rests support a wide range of body weights
        • Gearbar slots into three different positions to adjust tension easily
        • Shoulder rests stay securely in place and detach easily for storage
        • New Comfort Footbar is easier on sensitive feet and hands
        • Easy-roll wheels make it a breeze to move or reposition
        • Optional Mat Converter – allows for Matwork exercises on a comfortable, raised surface
        • Upgradeable – add a V2 Max Plus Vertical Frame and Mat Converter for Cadillac functionality
        • Some assembly required

        Owner's Manual & Assembly Instructions 

        Assembly Video

        SPECS

        Carriage Dimensions
        Width 24 in 61 cm
        Length 38.5 in 98 cm
        Height from floor 16 in 40.6 cm
        Reformer Dimensions
        Width 30 in 76.2 cm
        Length 97 in 2.5 m
        Weight 145 lbs 65.8 kg

        Weight capacity: 350 lbs / 159 kg

        WARRANTY

        • Limited lifetime warranty: Aluminum rails, components of the frame and related welding, standard gearbar and footbar mechanisms (excluding Rubber Footbar)
        • 90 days: Upholstery
        • 1 year: Ropes, straps, spring clips, plastic pulley bar receptacle sleeves, comfort footbar, spring covers and plastic spring holders
        • 2 years: All other Reformer components
         

        Merrithew™ Pilates Reformer Features Comparison Chart

         

        CASA Pilates is shipping directly from the most reputable Pilates equipment manufacturers, hereby guaranteeing the fastest delivery times in the industry. Published shipping charges apply to deliveries in the continental U.S. only. Please contact us for a shipping quote for all other locations, including Alaska, Hawaii, Puerto Rico, and military bases outside the U.S.

        Pilates Equipment Shipping Times

        Most high-quality Pilates equipment is made-to-order. With reduced production capacities and an extremely increased order volume due to COVID-19, our manufacturing partners are currently estimating the following times from placing your order to delivery:

        CURRENT ESTIMATED SHIPPING TIMES

        Shipping estimates are subject to change without notice and are not guaranteed. For in-stock items only. Inventory subject to change.

        Align-Pilates: 2 weeks

        Private Pilates: 2 weeks

        Merrithew At-Home SPX and MPX: 2 weeks

        Peak Pilates Metal Line: 2 weeks (in stock only)

        IMX: 2-3 weeks

        Merrithew Professional Line: 6 weeks (made to order)

        BASI Systems: 8-12 weeks

        Elina Pilates: 8-16 weeks

        Athletic Vision 8-12 weeks

        Peak Pilates Artistry Line: 16-20 weeks (made to order)

        Please contact us prior to placing your order about current shipping times for the Pilates equipment you are interested in. Please email the product information to our Fulfillment Department at shipping@casapilatesequipment.com.
        Pilates equipment manufacturers are strongly affected by production delays due to supply chain disruptions as a result of the COVID-19 pandemic. CASA Pilates, our suppliers, and/or our logistics carrier partners cannot be held responsible for or make compensation for unforeseen delays caused by circumstances beyond our control. These circumstances may include shipping company delays, customs or border clearance delays, inclement weather, and natural disasters.

        Shipping Payment Terms

        Buyer is solely responsible for payment of any and all shipping, freight and delivery charges, sales taxes, import fees and duties, value added taxes and any other charge incident to Buyer’s receipt of our products. Should any such charges accrue following issuance of invoice and payment by Buyer, Buyer agrees that such charges, are immediately due and payable by Buyer unless CASA Pilates Equipment has agreed in writing to other terms.

         

        Freight Shipment Policy

        Within the Continental U.S. & Canada

        Standard delivery for Pilates equipment is curbside - as close to your entrance or garage as possible.

        Our separate Pilates Equipment Unpacking and Assembly Service is offered in most markets in the continental U.S. We will schedule the technicians for this optional service as soon as you notified us that you received your equipment. Please email us at assembly@casapilatesequipment.com.

        Large equipment is shipped by either air or ground via freight carrier, carefully packed in a cardboard or plywood box and secured to a wooden skid.

        Curbside delivery is a lift gate service, delivered to curbside as close to your building as possible. You do not need to assist the driver in removing the equipment from the truck. It is recommended that two people are available to assist with unpacking and carrying into the premises. You are responsible for unpacking, installation and disposal of packaging materials.

        The customer is responsible for coordinating the delivery with the shipper. Delivery prices quotes include one scheduled delivery attempt. The carrier will call you to schedule your delivery. Delivery is generally done during regular business hours. If available, after hours or weekend deliveries will be subject to additional charges.

        If the carrier attempts to make the delivery at the appointed time and you are not present, a redelivery fee and storage fees might apply. Fees and policies vary from carrier to carrier and are the responsibility of the customer.

        To avoid these additional costs, please let us know at time of order and prior to shipping if you are unable to accept your delivery during specific dates.

        Additional charges for stairs and unusual conditions, i.e. narrow passageways will apply. Please make us aware in advance and the freight quote may be adjusted accordingly. If you delay your delivery or must postpone your delivery after scheduling it with the carrier, storage fees may apply. On occasion, unforeseen circumstances may cause your delivery to be rescheduled.

        While this is our typical service level, each level can be customized to create a home delivery solution that meets your needs. The shippers are not Pilates technicians; they are not qualified to assemble your new apparatus.

        International and Overseas Shipments

        Published shipping charges apply to deliveries in the continental U.S. only. Please contact us for a shipping quote for all other locations, including Alaska, Hawaii, Puerto Rico, and military bases outside the U.S.

        Standard quoted shipping options include Ocean Freight to nearest port or Air Freight to nearest airport. Door-to-door delivery is usually available for your order. Please contact us for details and charges at shipping@casapilatesequipment.com.

        Local Customs & Duties Outside Canada & USA

        Unless prearranged, buyer will subject to import duties and taxes levied when a shipment reaches its destination country. Additional charges for customs clearance are the buyer's responsibility. The buyer is considered the importer and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Please contact us prior to ordering your equipment for a custom international shipping quote. You can reach our Fulfillment Department at shipping@casapilatesequipment.com.

         

        Your Obligations at Delivery

        UPON DELIVERY, PLEASE INSPECT YOUR ORDER AND NOTE ANY SHIPPING DAMAGE TO THE OUTER BOX/SKID ON THE CARRIER'S WAYBILL PRIOR TO SIGNING FOR RECEIPT OF THE ORDER.

        If you appoint someone to sign for your order on your behalf, please ensure that they are aware of this requirement and are over 18 years of age.

        WE CANNOT BE RESPONSIBLE FOR DAMAGE TO YOUR ORDER THAT IS NOT REPORTED AND NOTED ON THE WAYBILL.

        Curbside Delivery

        If you have paid for Curbside Delivery:

        • You do not need to assist the driver in removing the equipment from the truck.
        • The driver will deliver your shipment as close to your building as possible with the delivery truck.

        Premier Delivery

        Please check availability for your order by emailing shipping@casapilatesequipment.com.

        If you have paid for Premier Delivery (available in the U.S. only):

        • You do not need to assist the driver in removing the equipment from the truck.
        • The driver will come prepared to unpack your shipment, carry it inside, and leave it in the room of your choice.
        • The driver will take away the packaging materials.
        • Additional charges apply for stairs, extra waiting time and unsuccessful attempts to deliver.

        Acceptance of Shipment

         

      • Before accepting delivery, inspect the waybill to be sure that all packages noted on the waybill have been delivered to you.
      • Carefully inspect all packaging or crating.
      • If there is any visible damage, note it on the waybill. If you or your representative fail to note the damage on the waybill, we cannot ensure payment of a freight claim for a damaged shipment.
      • IMPORTANT: Please use care when opening your freight. Box cutters should not be used due to potential damage to upholstered parts on your equipment
      • When you unpack your order, look for dents, chips, tears, or scratches in the wood or metal of the equipment. Look at all sides of the equipment, including the bottom. Ensure that you have all equipment components such as ropes, risers, loops, shoulder rests and other small items. Check what you received against the packing list.
      • If any product is damaged, contact our Customer Service within 24 hours with a description and photographs of the damage. Failure to do so may hinder or invalidate your claim for reimbursement or replacement.
      •  


        Warranty & Damage Claims

        Acceptance and Returns. Each shipment shall be deemed accepted by Buyer upon Buyer’s receipt thereof. We will mediate your claims for repair or replacement with the equipment manufacturer, including any non-returnable item, delivered to Buyer in damaged condition, provided that Buyer reports such damage within 24 hours of delivery and further provided that Buyer follow the manufacturer's claims procedures.

        ANY DAMAGE TO PRODUCT OR MISSING/INCORRECT ITEMS MUST BE REPORTED WITHIN ONE (1) DAY OF RECEIPT.

        If your product is missing parts, defective, or damaged during transport, email CASA Pilates at support@casapilatesequipment.com, indicating the problem, and we will contact you to determine how best to resolve the situation with the manufacturer.

        Our manufacturers will repair or replace defective equipment per their respective  product warranty. If they opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at the manufacturing facility prior to sending out a replacement product.

        Pilates Equipment Return Policy

        All Pilates equipment sold by CASA Pilates Equipment is manufactured with the utmost care, using the highest quality components and carrying the best warranties in the industry. As many products are made-to-order, reformers and large equipment may not be canceled or returned for refund. In case of shipping delays, it may be possible to change your order to a different product.

        Non-Returnable Products

        Unless covered by warranty, these products are not returnable:

        • Custom products: any product ordered with custom upholstery or equipment configuration.
        • Equipment: reformers, trapeze and mat tables, reformer/trapeze combinations, reformers with towers, wall units, chairs, and ladder barrels.
        • Non-equipment products: springs, mat conversions, wall tower mats.
        • DVDs: opened DVDs are not returnable unless defective. Defective DVDs may be exchanged for an identical replacement.

        Protect your investment and keep your reformer and other large Pilates equipment items running at optimal performance with regular maintenance. Download our Pilates Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

        Pilates Equipment Shipping Questions

        For further shipping and delivery questions, please email our Logistics  Department at shipping@casapilatesequipment.com.  

         

         

        CASA Pilates Equipment is an independent retailer of the highest-quality  Pilates equipment. Please view our suppliers' Warranty Terms below. In the event of a warranty or shipping damage claim, please contact our Customer Service Department if you need help connecting with our suppliers.

         

        MERRITHEW™

        Equipment Limited Warranties

        The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser’s responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

        Reformers

        • Professional · Rehab Reformers
          SPX® Max, V2 Max (formerly the Professional Reformer), SPX® Max Plus, V2 Max Plus and Rehab V2 Max Plus Reformers:
          • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
        • At Home Reformers
          • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
          • This warranty shall be null and void if an At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas or any other type of commercial facility offering fitness services to the public
        • All Reformer models
          • Ninety (90) day limited warranty on fabric and upholstery. See below for conditions of warranty
          • One (1) year limited warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet, spring O-rings, Molded Spring Holder and spring covers
          • Two (2) year limited warranty on all other Reformer components

        Reformer Accessories

        • Two (2) year limited warranty on wood components, frames and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-Tramp® Rebounder, Rotational Diskboard, Jumpboard, Cross-bow and Vinyasa Triangle
        • Ninety (90) day limited warranty on fabric, upholstery, rubber padding or handles. See below for conditions of warranty.

        Cadillac / Trapeze Table · Wall Unit

        • Limited lifetime warranty on vertical bars and overhead frame, components of the frame and related welding
        • Ninety (90) day limited warranty on upholstery
        • One (1) year limited warranty on straps and spring clips
        • Two (2) year limited warranty on all other components

        Fitness Circle® Pro

        • Two (2) year limited warranty on Fitness Circle Pro models. Excludes scratches to the finish of the band or molded handles. The Fitness Circle Lite model is sold without warranties or guarantees of any kind. The manufacturer and distributor disclaim any liability, loss or damage caused by its use

        Ladder Barrel

        • Limited lifetime warranty on metal frame and related welding

        • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty

        • Two (2) year limited warranty on all other components

        Stability Chair

        • Limited lifetime warranty on metal frame and related welding
        • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty
        • Two (2) year limited warranty on all other components

         ________________________________________________________________________

        ELINA PILATES (TRENDING FIT)

        The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

        This warranty applies to equipment:

        While equipment remains in the possession of original purchaser and proof of purchase is demonstrated

        If claims are made within the part-specific warranty period.

        If upgrades are made as required by the Company

        This warranty shall be null and void if:

        All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed

        The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls

        An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public

        The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company

        Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

        At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

        Commercial Reformer

        Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).

        At Home Reformer

        Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.

        Steel or Wood Combo Chair

        Limited Lifetime Warranty on metal frame and related welding.
        Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
        Two (2) Year Limited Warranty on all other components.

        Ladder Barrel

        Limited Lifetime Warranty on metal frame and related welding.
        Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
        Two (2) Year Limited Warranty on all other components.

        Wood Tower or Aluminum Tower

        Limited Lifetime Warranty on the components of the frame, and related welding.
        Ninety (90) Day Limited Warranty on upholstery.
        One (1) Year Limited Warranty on straps and spring clips.
        Two (2) Year Limited Warranty on all other components.

        Ladder Barrel

        Limited Lifetime Warranty on the components of the frame, and related welding
        Two (2) Year Limited Warranty on all other components

        Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

        Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
        Two (2) Year Limited Warranty on all other components.

        Wall Board

        One (1) Year Limited Warranty on straps, and spring clips.
        Two (2) Year Limited Warranty on all other components.

        Wall Unit

        One (1) Year Limited Warranty on straps, and spring clips.
        Two (2) Year Limited Warranty on all other components.

        Fabric & Upholstery on Equipment

        Ninety (90) Day Warranty. The fabric or upholstery on TRENDING FIT LLC equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required.

        This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.

        Maintenance

        TRENDING FIT LLC is a name synonymous with the highest quality and finest manufacturing materials in the industry. Protect your investment and keep your Reformer and other large equipment items running at optimal performance with regular maintenance. Download our Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist. For further questions & support, please contact our Customer Service Team at usa@elinapilates.com.

        _________________________________________________________________________

         

        BASI SYSTEMS

        BASI Systems Pilates equipment is built for professionals by professionals and your 100% satisfaction is our number one priority. We will do all we can to solve any unlikely problems that may arise. In short, we are here for you!

        We offer the following limited warranty. It is our only warranty and voids all other warranties, either expressed or implied. This warranty becomes effective on the invoice date of the original purchase and extends to the time limits expressed in this document. Any parts that are repaired or replaced under this warranty agreement will follow the original warranty period.

        We guarantee that our products will be free from defects in material or workmanship for the duration of the warranty period. If you have a defected product that you believe is covered in this warranty, it is important to follow the proper return procedure. Defective parts that conform to the warranty guidelines will be repaired, replaced, or refunded at the sole discretion of BASI Systems in accordance with the following:

        The repair or replacement is due to a manufacturing or materials defect.

        The part has been used only for the intended purpose, and the safety, usage, and maintenance guidelines have been followed.

        The defect is not due to wear and tear, scratches, tears or stains to fabric, misuse, unauthorised modifications, unauthorised repair or failure to comply with instructions

        The defect is not due to exposure to cosmetic oils or chemicals, harsh chemicals, bleach, exposure to industrial fallout, chemical fallout, tree sap, sand, mud, salt or abrasive natural or chemical causes.

        The defect is not due to submergence of a part in water, indoor flooding or fire damage.

        The part is owned by the original retail purchaser, and proof of purchase is demonstrated. The warranty is not transferable.

        The claim is made within the proper warranty period.

        Ten Year Warranty

        Offered for the frame and structural components for barrels (Ladder Barrel, Spine Corrector), chairs (Wunda Chair, F2 Chair), wall system products (Wall Unit, Wall Tower, Ped-A-Pul) and Reformer gearbar and footbar mechanisms.

        Two Year Warranty

        Offered for springs and mechanical components.

        Ninety Day Warranty

        Offered for upholstered parts, ropes, straps, and loops. This does not cover wear-and-tear, stains, indentations, scratches or defects arising from abuse or use of harsh chemical cleansers. If the identical fabric is unavailable, an equivalent will be provided.

        Limitation of Liability

        This is our exclusive warranty and voids all other warranties either expressed or implied. BASI Systems is in no way liable for incidental, consequential or punitive.

        Warranty Contact

        +90 212 444 76 59 www.basisystems.com / info@basisystems.com


        Click here to download the printable document.

        _________________________________________________________________________

         

        PRIVATE PILATES™

        • 2 Year Warranty
          • Goods delivered are warranted to be free from defects in materials or workmanship for 2 (two) years from the date of delivery. Main frame has life-warranty. Sportline Pilates shall repair or replace any unit or product or part of such product that proves to be defective within the warranty time period. Company will replace worn out parts & distressed upholstery within the warranty time frame.
          • It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice the company will be able to contact you immediately. Company may reach out if product upgrades are required.
          • Please inspect your order upon delivery. Missing parts fall under warranty. A claim that the order is missing parts must be made within 5 (five) business days of delivery. The warranty applied while equipment remains in the possession of the original owner with a receipt including purchase date.
          • Owners product will be considered null and void from the warranty terms and conditions if the user doesn’t follow maintenance and safety guidelines. This warranty does not apply to user errors. If the equipment is used outdoors, experiences weather damage, improper use, abuse, improper storage conditions, and unforeseen damage. Warranty does not cover possible shipping charges, and/or customs fees.

        _________________________________________________________________________

         

        PEAK PILATES (MAD DOGG ATHLETICS, INC.) 

        LIMITED STUDIO LINE WARRANTY

        MAD DOGG ATHLETICS, INC. WARRANTS TO THE ORIGINAL PURCHASER THAT OUR EQUIPMENT WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS. THIS WARRANTY DOES NOT COVER LABOR CHARGES ASSOCIATED WITH REPLACING COVERED COMPONENTS. PART(S) REPAIRED OR REPLACED UNDER THE TERMS OF THIS WARRANTY WILL BE WARRANTIED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD ONLY. THIS WARRANTY BECOMES EFFECTIVE UPON THE INVOICE DATE OF THE ORIGINAL PURCHASE FROM AN AUTHORIZED PEAK PILATES® DEALER ONLY. PEAK PILATES® RETAINS THE RIGHT TO EITHER REPAIR, REPLACE OR REFUND THE PRICE OF ANY DEFECTIVE COMPONENTS UNDER THIS WARRANTY.

        THE FOLLOWING PEAK PILATES® PRODUCTS CARRY A LIFETIME WARRANTY ON THE FRAME STRUCTURAL COMPONENTS:

        • REFORMERS

        • TOTAL WORKOUT SYSTEM®

        • CADILLACS

        WE OFFER A 10 YEAR WARRANTY ON THE FRAME STRUCTURAL COMPONENTS FOR THE FOLLOWING:

        • BARRELS

        • CHAIRS

        • WALL SYSTEMS

        • PED-O-PUL

        THE PILATESSTICK®, ALL SPRINGS AND OTHER MECHANICAL COMPONENTS ARE WARRANTIED FOR 1 YEAR.

        WE OFFER A 90 DAY WARRANTY FOR THE FOLLOWING:

        • UPHOLSTERED PARTS

        • ROPES

        • STRAPS

        • LOOPS

        _________________________________________________________________________

         

        BALANCED BODY INC. 

        Limited Warranties and Exclusions

        Balanced Body warrants and represents that the products listed below shall be free from defects in materials or workmanship for the duration of the warranty period for such product. This warranty extends only to the original Buyer. At Balanced Body’s sole option, we will repair, replace or refund the purchase price of any defective product covered by the foregoing warranty. Any return of products to us pursuant to the foregoing warranty are sometimes referred to in these Terms and Conditions of Sale as a “Warranty Return.” In order to make a Warranty Return, you must follow the Warranty Return Procedure below.

        Limited Warranties

        • Lifetime Warranty
          • Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body. 
        • 10 Years from date of Invoice
          • Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below. 
        • 5 Years from date of Invoice
          • Rialto™ Reformer, CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below. 
        • 3 Year Warranty
          • Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.
        • 2 Years from date of Invoice
          • Pilates IQ® Reformer (for non-commercial use), and moving parts are limited warranty to 2 Years from date of Invoice. Balanced Body Signature Springs™ are also limited warranty to 2 years from date of invoice, or after 3,000 hours of usage (whichever comes first).
        • 1 Year from date of Invoice
          • Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc™, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, Oov and Sitting Box Lite. 
        • 90 Day Warranty
          • Ultra-Fit Circle® and Slastix™.

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        The ultimate professional performance and functionality! Experience the bestselling studio Pilates reformer with the complete Merrithew™ V2 Max Reformer Bundle. 

        Choose this professional reformer from the same company as the acclaimed STOTT PILATES® education. 

        Equipped with the commercial-grade features of Merrithew's professional Reformers, this powerhouse’ affords you the ability to later add a Vertical Frame. Combine that with the optional Mat Converter and transform  it into a half Cadillac, allowing for hundreds more of full-body, multidimensional exercises!

        Featuring a High Precision Spring package, enjoy bigger, better, faster, and stronger fluidity of movement and maximum extension of the carriage for a smoother, more balanced ride. Merrithew’s patented retractable rope system boasts recoiling rope reels and self-locking cleats for easy and precise rope adjustments without the need to stop your workout to lock down manually.

        The V2 Max’s extra height accommodates more body types and makes getting on and off the machine easier for anyone with injuries or mobility issues. What’s more, you can fully customize your Reformer’s upholstery making this the most versatile and durable professional Reformer.

        Included with this Enhanced Package: Reformer Box, Padded Platform Extender, Maple Roll-Up Pole and 60-day access to digital Pilates workouts on Merrithew Connect™ – a value of $560.

        Want higher precision?
        Double the number of Gearbar positions! Upgrade to the optional High-Precision Gearbar and give yourself six Gearbar positions. Added settings provide greater precision and superior ergonomics when setting initial tension, or altering the tension for exercisers. A user-friendly adjustment mechanism makes it simpler for clients and Instructors to adjust tension on the go during Reformer sessions.

          Note: Upgrade must be added at the same time you purchase your new Reformer and are factory-installed. Not available post-purchase or to retrofit older Reformers.

          MERRITHEW™ EQUIPMENT UPHOLSTERY COLOR GUIDE

          Choose from 10 standard and 75 custom upholstery colors. Please specify your color choice when receiving your order confirmation email.

          ArtichokeBronzeBlackDark CherryImperial BlueRoyal BlueYew GreenConcord PurpleGunmetal GrayChestnut Brown

          DETAILS

          Reformer Package includes:

          • Reformer Box
          • Padded Platform Extender
          • Maple Roll-Up Pole
          • High Precision Spring Package – 5 Reformer Springs (3 × 100%, 1 × 50%, 1 × 25%)
          • 5 Neoprene spring covers for noise reduction
          • Soft Reformer loops
          • Patented Retractable Rope System – makes changing rope lengths a breeze!
          • Carriage Stopper
          • Easy-roll wheels on both ends of the Reformer
          • 60-day access to digital Pilates workouts on Merrithew Connect
            Reformer Features
            • Built to withstand continuous, high-intensity use with durable vinyl upholstery and dense EVA foam to provide maximum comfort and accurate proprioceptive feedback
            • Patented Retractable Rope System with recoiling rope reels for easy adjustments. Longer ropes add increased range of motion and fluidity to exercises – allowing for more programming options
            • Carriage glides over sleek C-channel aluminum rails, using a patented rolling mechanism for a smooth, friction-free ride
            • Enhanced Springs that are built to withstand rigorous use with Jumpboards, Cardio-Tramp Rebounders and other Reformer accessories and secure quickly and safely
            • 3 gearbar positions, 6 carriage stopping positions, 3 headrest positions, 4 footbar positions
            • Robust and adjustable four-position footbar drops easily into cradles to regulate hip and knee flexion
            • 1 in (2.5 cm) thick wooden standing platform and pommel-style shoulder rests support a wide range of body weights
            • Gearbar slots into three different positions to adjust tension easily
            • Shoulder rests stay securely in place and detach easily for storage
            • New Comfort Footbar is easier on sensitive feet and hands
            • Easy-roll wheels make it a breeze to move or reposition
            • Optional Mat Converter – allows for Matwork exercises on a comfortable, raised surface
            • Upgradeable – add a V2 Max Plus Vertical Frame and Mat Converter for Cadillac functionality
            • Some assembly required

            Owner's Manual & Assembly Instructions 

            Assembly Video

            SPECS

            Carriage Dimensions
            Width 24 in 61 cm
            Length 38.5 in 98 cm
            Height from floor 16 in 40.6 cm
            Reformer Dimensions
            Width 30 in 76.2 cm
            Length 97 in 2.5 m
            Weight 145 lbs 65.8 kg

            Weight capacity: 350 lbs / 159 kg

            WARRANTY

            • Limited lifetime warranty: Aluminum rails, components of the frame and related welding, standard gearbar and footbar mechanisms (excluding Rubber Footbar)
            • 90 days: Upholstery
            • 1 year: Ropes, straps, spring clips, plastic pulley bar receptacle sleeves, comfort footbar, spring covers and plastic spring holders
            • 2 years: All other Reformer components
             

            Merrithew™ Pilates Reformer Features Comparison Chart

             

            CASA Pilates is shipping directly from the most reputable Pilates equipment manufacturers, hereby guaranteeing the fastest delivery times in the industry. Published shipping charges apply to deliveries in the continental U.S. only. Please contact us for a shipping quote for all other locations, including Alaska, Hawaii, Puerto Rico, and military bases outside the U.S.

            Pilates Equipment Shipping Times

            Most high-quality Pilates equipment is made-to-order. With reduced production capacities and an extremely increased order volume due to COVID-19, our manufacturing partners are currently estimating the following times from placing your order to delivery:

            CURRENT ESTIMATED SHIPPING TIMES

            Shipping estimates are subject to change without notice and are not guaranteed. For in-stock items only. Inventory subject to change.

            Align-Pilates: 2 weeks

            Private Pilates: 2 weeks

            Merrithew At-Home SPX and MPX: 2 weeks

            Peak Pilates Metal Line: 2 weeks (in stock only)

            IMX: 2-3 weeks

            Merrithew Professional Line: 6 weeks (made to order)

            BASI Systems: 8-12 weeks

            Elina Pilates: 8-16 weeks

            Athletic Vision 8-12 weeks

            Peak Pilates Artistry Line: 16-20 weeks (made to order)

            Please contact us prior to placing your order about current shipping times for the Pilates equipment you are interested in. Please email the product information to our Fulfillment Department at shipping@casapilatesequipment.com.
            Pilates equipment manufacturers are strongly affected by production delays due to supply chain disruptions as a result of the COVID-19 pandemic. CASA Pilates, our suppliers, and/or our logistics carrier partners cannot be held responsible for or make compensation for unforeseen delays caused by circumstances beyond our control. These circumstances may include shipping company delays, customs or border clearance delays, inclement weather, and natural disasters.

            Shipping Payment Terms

            Buyer is solely responsible for payment of any and all shipping, freight and delivery charges, sales taxes, import fees and duties, value added taxes and any other charge incident to Buyer’s receipt of our products. Should any such charges accrue following issuance of invoice and payment by Buyer, Buyer agrees that such charges, are immediately due and payable by Buyer unless CASA Pilates Equipment has agreed in writing to other terms.

             

            Freight Shipment Policy

            Within the Continental U.S. & Canada

            Standard delivery for Pilates equipment is curbside - as close to your entrance or garage as possible.

            Our separate Pilates Equipment Unpacking and Assembly Service is offered in most markets in the continental U.S. We will schedule the technicians for this optional service as soon as you notified us that you received your equipment. Please email us at assembly@casapilatesequipment.com.

            Large equipment is shipped by either air or ground via freight carrier, carefully packed in a cardboard or plywood box and secured to a wooden skid.

            Curbside delivery is a lift gate service, delivered to curbside as close to your building as possible. You do not need to assist the driver in removing the equipment from the truck. It is recommended that two people are available to assist with unpacking and carrying into the premises. You are responsible for unpacking, installation and disposal of packaging materials.

            The customer is responsible for coordinating the delivery with the shipper. Delivery prices quotes include one scheduled delivery attempt. The carrier will call you to schedule your delivery. Delivery is generally done during regular business hours. If available, after hours or weekend deliveries will be subject to additional charges.

            If the carrier attempts to make the delivery at the appointed time and you are not present, a redelivery fee and storage fees might apply. Fees and policies vary from carrier to carrier and are the responsibility of the customer.

            To avoid these additional costs, please let us know at time of order and prior to shipping if you are unable to accept your delivery during specific dates.

            Additional charges for stairs and unusual conditions, i.e. narrow passageways will apply. Please make us aware in advance and the freight quote may be adjusted accordingly. If you delay your delivery or must postpone your delivery after scheduling it with the carrier, storage fees may apply. On occasion, unforeseen circumstances may cause your delivery to be rescheduled.

            While this is our typical service level, each level can be customized to create a home delivery solution that meets your needs. The shippers are not Pilates technicians; they are not qualified to assemble your new apparatus.

            International and Overseas Shipments

            Published shipping charges apply to deliveries in the continental U.S. only. Please contact us for a shipping quote for all other locations, including Alaska, Hawaii, Puerto Rico, and military bases outside the U.S.

            Standard quoted shipping options include Ocean Freight to nearest port or Air Freight to nearest airport. Door-to-door delivery is usually available for your order. Please contact us for details and charges at shipping@casapilatesequipment.com.

            Local Customs & Duties Outside Canada & USA

            Unless prearranged, buyer will subject to import duties and taxes levied when a shipment reaches its destination country. Additional charges for customs clearance are the buyer's responsibility. The buyer is considered the importer and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Please contact us prior to ordering your equipment for a custom international shipping quote. You can reach our Fulfillment Department at shipping@casapilatesequipment.com.

             

            Your Obligations at Delivery

            UPON DELIVERY, PLEASE INSPECT YOUR ORDER AND NOTE ANY SHIPPING DAMAGE TO THE OUTER BOX/SKID ON THE CARRIER'S WAYBILL PRIOR TO SIGNING FOR RECEIPT OF THE ORDER.

            If you appoint someone to sign for your order on your behalf, please ensure that they are aware of this requirement and are over 18 years of age.

            WE CANNOT BE RESPONSIBLE FOR DAMAGE TO YOUR ORDER THAT IS NOT REPORTED AND NOTED ON THE WAYBILL.

            Curbside Delivery

            If you have paid for Curbside Delivery:

            • You do not need to assist the driver in removing the equipment from the truck.
            • The driver will deliver your shipment as close to your building as possible with the delivery truck.

            Premier Delivery

            Please check availability for your order by emailing shipping@casapilatesequipment.com.

            If you have paid for Premier Delivery (available in the U.S. only):

            • You do not need to assist the driver in removing the equipment from the truck.
            • The driver will come prepared to unpack your shipment, carry it inside, and leave it in the room of your choice.
            • The driver will take away the packaging materials.
            • Additional charges apply for stairs, extra waiting time and unsuccessful attempts to deliver.

            Acceptance of Shipment

             

          • Before accepting delivery, inspect the waybill to be sure that all packages noted on the waybill have been delivered to you.
          • Carefully inspect all packaging or crating.
          • If there is any visible damage, note it on the waybill. If you or your representative fail to note the damage on the waybill, we cannot ensure payment of a freight claim for a damaged shipment.
          • IMPORTANT: Please use care when opening your freight. Box cutters should not be used due to potential damage to upholstered parts on your equipment
          • When you unpack your order, look for dents, chips, tears, or scratches in the wood or metal of the equipment. Look at all sides of the equipment, including the bottom. Ensure that you have all equipment components such as ropes, risers, loops, shoulder rests and other small items. Check what you received against the packing list.
          • If any product is damaged, contact our Customer Service within 24 hours with a description and photographs of the damage. Failure to do so may hinder or invalidate your claim for reimbursement or replacement.
          •  


            Warranty & Damage Claims

            Acceptance and Returns. Each shipment shall be deemed accepted by Buyer upon Buyer’s receipt thereof. We will mediate your claims for repair or replacement with the equipment manufacturer, including any non-returnable item, delivered to Buyer in damaged condition, provided that Buyer reports such damage within 24 hours of delivery and further provided that Buyer follow the manufacturer's claims procedures.

            ANY DAMAGE TO PRODUCT OR MISSING/INCORRECT ITEMS MUST BE REPORTED WITHIN ONE (1) DAY OF RECEIPT.

            If your product is missing parts, defective, or damaged during transport, email CASA Pilates at support@casapilatesequipment.com, indicating the problem, and we will contact you to determine how best to resolve the situation with the manufacturer.

            Our manufacturers will repair or replace defective equipment per their respective  product warranty. If they opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at the manufacturing facility prior to sending out a replacement product.

            Pilates Equipment Return Policy

            All Pilates equipment sold by CASA Pilates Equipment is manufactured with the utmost care, using the highest quality components and carrying the best warranties in the industry. As many products are made-to-order, reformers and large equipment may not be canceled or returned for refund. In case of shipping delays, it may be possible to change your order to a different product.

            Non-Returnable Products

            Unless covered by warranty, these products are not returnable:

            • Custom products: any product ordered with custom upholstery or equipment configuration.
            • Equipment: reformers, trapeze and mat tables, reformer/trapeze combinations, reformers with towers, wall units, chairs, and ladder barrels.
            • Non-equipment products: springs, mat conversions, wall tower mats.
            • DVDs: opened DVDs are not returnable unless defective. Defective DVDs may be exchanged for an identical replacement.

            Protect your investment and keep your reformer and other large Pilates equipment items running at optimal performance with regular maintenance. Download our Pilates Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

            Pilates Equipment Shipping Questions

            For further shipping and delivery questions, please email our Logistics  Department at shipping@casapilatesequipment.com.  

             

             

            CASA Pilates Equipment is an independent retailer of the highest-quality  Pilates equipment. Please view our suppliers' Warranty Terms below. In the event of a warranty or shipping damage claim, please contact our Customer Service Department if you need help connecting with our suppliers.

             

            MERRITHEW™

            Equipment Limited Warranties

            The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser’s responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

            Reformers

            • Professional · Rehab Reformers
              SPX® Max, V2 Max (formerly the Professional Reformer), SPX® Max Plus, V2 Max Plus and Rehab V2 Max Plus Reformers:
              • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
            • At Home Reformers
              • Limited lifetime warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar)
              • This warranty shall be null and void if an At Home SPX® Reformer is used in Pilates studios, fitness or health clubs, gyms, spas or any other type of commercial facility offering fitness services to the public
            • All Reformer models
              • Ninety (90) day limited warranty on fabric and upholstery. See below for conditions of warranty
              • One (1) year limited warranty on wear and tear items, including: ropes, rollers, straps, spring clips, plastic pulley bar receptacle sleeves, Comfort Footbar covering, plastic Reformer feet, spring O-rings, Molded Spring Holder and spring covers
              • Two (2) year limited warranty on all other Reformer components

            Reformer Accessories

            • Two (2) year limited warranty on wood components, frames and related welding of Reformer Accessory Boards, including the Jumpboard, Cardio-Tramp® Rebounder, Rotational Diskboard, Jumpboard, Cross-bow and Vinyasa Triangle
            • Ninety (90) day limited warranty on fabric, upholstery, rubber padding or handles. See below for conditions of warranty.

            Cadillac / Trapeze Table · Wall Unit

            • Limited lifetime warranty on vertical bars and overhead frame, components of the frame and related welding
            • Ninety (90) day limited warranty on upholstery
            • One (1) year limited warranty on straps and spring clips
            • Two (2) year limited warranty on all other components

            Fitness Circle® Pro

            • Two (2) year limited warranty on Fitness Circle Pro models. Excludes scratches to the finish of the band or molded handles. The Fitness Circle Lite model is sold without warranties or guarantees of any kind. The manufacturer and distributor disclaim any liability, loss or damage caused by its use

            Ladder Barrel

            • Limited lifetime warranty on metal frame and related welding

            • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty

            • Two (2) year limited warranty on all other components

            Stability Chair

            • Limited lifetime warranty on metal frame and related welding
            • Ninety (90) day limited warranty on upholstery. See below for conditions of warranty
            • Two (2) year limited warranty on all other components

             ________________________________________________________________________

            ELINA PILATES (TRENDING FIT)

            The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

            This warranty applies to equipment:

            While equipment remains in the possession of original purchaser and proof of purchase is demonstrated

            If claims are made within the part-specific warranty period.

            If upgrades are made as required by the Company

            This warranty shall be null and void if:

            All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed

            The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls

            An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public

            The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company

            Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

            At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

            Commercial Reformer

            Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).

            At Home Reformer

            Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.

            Steel or Wood Combo Chair

            Limited Lifetime Warranty on metal frame and related welding.
            Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
            Two (2) Year Limited Warranty on all other components.

            Ladder Barrel

            Limited Lifetime Warranty on metal frame and related welding.
            Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
            Two (2) Year Limited Warranty on all other components.

            Wood Tower or Aluminum Tower

            Limited Lifetime Warranty on the components of the frame, and related welding.
            Ninety (90) Day Limited Warranty on upholstery.
            One (1) Year Limited Warranty on straps and spring clips.
            Two (2) Year Limited Warranty on all other components.

            Ladder Barrel

            Limited Lifetime Warranty on the components of the frame, and related welding
            Two (2) Year Limited Warranty on all other components

            Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

            Ninety (90) Day Limited Warranty on upholstery. See below for conditions of warranty.
            Two (2) Year Limited Warranty on all other components.

            Wall Board

            One (1) Year Limited Warranty on straps, and spring clips.
            Two (2) Year Limited Warranty on all other components.

            Wall Unit

            One (1) Year Limited Warranty on straps, and spring clips.
            Two (2) Year Limited Warranty on all other components.

            Fabric & Upholstery on Equipment

            Ninety (90) Day Warranty. The fabric or upholstery on TRENDING FIT LLC equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required.

            This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.

            Maintenance

            TRENDING FIT LLC is a name synonymous with the highest quality and finest manufacturing materials in the industry. Protect your investment and keep your Reformer and other large equipment items running at optimal performance with regular maintenance. Download our Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist. For further questions & support, please contact our Customer Service Team at usa@elinapilates.com.

            _________________________________________________________________________

             

            BASI SYSTEMS

            BASI Systems Pilates equipment is built for professionals by professionals and your 100% satisfaction is our number one priority. We will do all we can to solve any unlikely problems that may arise. In short, we are here for you!

            We offer the following limited warranty. It is our only warranty and voids all other warranties, either expressed or implied. This warranty becomes effective on the invoice date of the original purchase and extends to the time limits expressed in this document. Any parts that are repaired or replaced under this warranty agreement will follow the original warranty period.

            We guarantee that our products will be free from defects in material or workmanship for the duration of the warranty period. If you have a defected product that you believe is covered in this warranty, it is important to follow the proper return procedure. Defective parts that conform to the warranty guidelines will be repaired, replaced, or refunded at the sole discretion of BASI Systems in accordance with the following:

            The repair or replacement is due to a manufacturing or materials defect.

            The part has been used only for the intended purpose, and the safety, usage, and maintenance guidelines have been followed.

            The defect is not due to wear and tear, scratches, tears or stains to fabric, misuse, unauthorised modifications, unauthorised repair or failure to comply with instructions

            The defect is not due to exposure to cosmetic oils or chemicals, harsh chemicals, bleach, exposure to industrial fallout, chemical fallout, tree sap, sand, mud, salt or abrasive natural or chemical causes.

            The defect is not due to submergence of a part in water, indoor flooding or fire damage.

            The part is owned by the original retail purchaser, and proof of purchase is demonstrated. The warranty is not transferable.

            The claim is made within the proper warranty period.

            Ten Year Warranty

            Offered for the frame and structural components for barrels (Ladder Barrel, Spine Corrector), chairs (Wunda Chair, F2 Chair), wall system products (Wall Unit, Wall Tower, Ped-A-Pul) and Reformer gearbar and footbar mechanisms.

            Two Year Warranty

            Offered for springs and mechanical components.

            Ninety Day Warranty

            Offered for upholstered parts, ropes, straps, and loops. This does not cover wear-and-tear, stains, indentations, scratches or defects arising from abuse or use of harsh chemical cleansers. If the identical fabric is unavailable, an equivalent will be provided.

            Limitation of Liability

            This is our exclusive warranty and voids all other warranties either expressed or implied. BASI Systems is in no way liable for incidental, consequential or punitive.

            Warranty Contact

            +90 212 444 76 59 www.basisystems.com / info@basisystems.com


            Click here to download the printable document.

            _________________________________________________________________________

             

            PRIVATE PILATES™

            • 2 Year Warranty
              • Goods delivered are warranted to be free from defects in materials or workmanship for 2 (two) years from the date of delivery. Main frame has life-warranty. Sportline Pilates shall repair or replace any unit or product or part of such product that proves to be defective within the warranty time period. Company will replace worn out parts & distressed upholstery within the warranty time frame.
              • It is the purchaser's responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice the company will be able to contact you immediately. Company may reach out if product upgrades are required.
              • Please inspect your order upon delivery. Missing parts fall under warranty. A claim that the order is missing parts must be made within 5 (five) business days of delivery. The warranty applied while equipment remains in the possession of the original owner with a receipt including purchase date.
              • Owners product will be considered null and void from the warranty terms and conditions if the user doesn’t follow maintenance and safety guidelines. This warranty does not apply to user errors. If the equipment is used outdoors, experiences weather damage, improper use, abuse, improper storage conditions, and unforeseen damage. Warranty does not cover possible shipping charges, and/or customs fees.

            _________________________________________________________________________

             

            PEAK PILATES (MAD DOGG ATHLETICS, INC.) 

            LIMITED STUDIO LINE WARRANTY

            MAD DOGG ATHLETICS, INC. WARRANTS TO THE ORIGINAL PURCHASER THAT OUR EQUIPMENT WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS. THIS WARRANTY DOES NOT COVER LABOR CHARGES ASSOCIATED WITH REPLACING COVERED COMPONENTS. PART(S) REPAIRED OR REPLACED UNDER THE TERMS OF THIS WARRANTY WILL BE WARRANTIED FOR THE REMAINDER OF THE ORIGINAL WARRANTY PERIOD ONLY. THIS WARRANTY BECOMES EFFECTIVE UPON THE INVOICE DATE OF THE ORIGINAL PURCHASE FROM AN AUTHORIZED PEAK PILATES® DEALER ONLY. PEAK PILATES® RETAINS THE RIGHT TO EITHER REPAIR, REPLACE OR REFUND THE PRICE OF ANY DEFECTIVE COMPONENTS UNDER THIS WARRANTY.

            THE FOLLOWING PEAK PILATES® PRODUCTS CARRY A LIFETIME WARRANTY ON THE FRAME STRUCTURAL COMPONENTS:

            • REFORMERS

            • TOTAL WORKOUT SYSTEM®

            • CADILLACS

            WE OFFER A 10 YEAR WARRANTY ON THE FRAME STRUCTURAL COMPONENTS FOR THE FOLLOWING:

            • BARRELS

            • CHAIRS

            • WALL SYSTEMS

            • PED-O-PUL

            THE PILATESSTICK®, ALL SPRINGS AND OTHER MECHANICAL COMPONENTS ARE WARRANTIED FOR 1 YEAR.

            WE OFFER A 90 DAY WARRANTY FOR THE FOLLOWING:

            • UPHOLSTERED PARTS

            • ROPES

            • STRAPS

            • LOOPS

            _________________________________________________________________________

             

            BALANCED BODY INC. 

            Limited Warranties and Exclusions

            Balanced Body warrants and represents that the products listed below shall be free from defects in materials or workmanship for the duration of the warranty period for such product. This warranty extends only to the original Buyer. At Balanced Body’s sole option, we will repair, replace or refund the purchase price of any defective product covered by the foregoing warranty. Any return of products to us pursuant to the foregoing warranty are sometimes referred to in these Terms and Conditions of Sale as a “Warranty Return.” In order to make a Warranty Return, you must follow the Warranty Return Procedure below.

            Limited Warranties

            • Lifetime Warranty
              • Standard wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Balanced Body. 
            • 10 Years from date of Invoice
              • Allegro® Reformer frames and footbars, Ladder Barrels, Step Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Towers, Ped-o-Pull, Springboards, Towers and Foot Correctors. See exclusions below. 
            • 5 Years from date of Invoice
              • Rialto™ Reformer, CoreAlign®, Orbit™, EXO® Chair, Pilates Sport® Reformer and Begin Chair®. See exclusions below. 
            • 3 Year Warranty
              • Custom wood frames on all Reformers, Trapeze Tables and Reformer-Trapeze Combinations. A custom frame is defined as a frame that has been modified or altered from its standard specifications.
            • 2 Years from date of Invoice
              • Pilates IQ® Reformer (for non-commercial use), and moving parts are limited warranty to 2 Years from date of Invoice. Balanced Body Signature Springs™ are also limited warranty to 2 years from date of invoice, or after 3,000 hours of usage (whichever comes first).
            • 1 Year from date of Invoice
              • Wood storage furniture, rotator discs, oversized standing platforms, BAC disc set, Spring Circle, Flex Ring Toner®, Balanced Board, Pilates Arc™, Arc Lite™, CoreFitnessRoller®, MOTR®, Bodhi Suspension System®, Konnector®, Konnector® Lite, Oov and Sitting Box Lite. 
            • 90 Day Warranty
              • Ultra-Fit Circle® and Slastix™.

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