Shipping & Returns
CASA Pilates is only offering original, new, unused Pilates equipment from the most reputable Pilates equipment manufacturers, hereby guaranteeing the highest equipment quality and durability in the industry.
Published shipping charges apply to deliveries in the continental U.S. only. Please contact us for a shipping quote for all other locations.
Pilates Equipment Shipping Times
Most high-quality Pilates equipment, especially Pilates reformers, are made-to-order. With reduced production capacities and an extremely increased order volume due to COVID-19, our manufacturing partners are currently estimating the following times from placing your order to delivery:
Peak Pilates: 2-3 weeks
Elina Pilates: 4-8 weeks
Freight & Delivery Policy
Standard delivery for Pilates equipment is curbside - as close to your entrance or garage as possible. Our optional White Glove Service for the unpacking and assembly of equipment is a separate service that we will schedule as soon as you notified us that you received your equipment.
UPON DELIVERY, PLEASE INSPECT YOUR ORDER AND NOTE ANY SHIPPING DAMAGE TO THE OUTER BOX/SKID ON THE CARRIER'S WAYBILL PRIOR TO SIGNING FOR RECEIPT OF THE ORDER.
If you appoint someone to sign for your order on your behalf, please ensure that they are aware of this requirement and are over 18 years of age.
WE CANNOT BE RESPONSIBLE FOR DAMAGE TO YOUR ORDER THAT IS NOT REPORTED AND NOTED ON THE WAYBILL.
IMPORTANT: Please use care when opening your freight. Box cutters should not be used due to potential damage to upholstered parts on your equipment
ANY DAMAGE TO PRODUCT OR MISSING/INCORRECT ITEMS MUST BE REPORTED WITHIN THREE (3) BUSINESS DAYS OF RECEIPT TO SUPPORT@CASAPILATESEQUIPMENT.COM.
Large Pilates Equipment Shipments
Within the Continental U.S. & Canada
CASA Pilates Equipment offers White Glove Delivery and Assembly Services in most markets in the continental U.S. Please contact our Fulfillment Team at email@example.com for a custom quote for your area.
Large equipment is shipped by either air or ground via freight carrier, carefully packed in a cardboard or plywood box and secured to a wooden skid.
Curbside delivery is a lift gate service, delivered to curbside as close to your building as possible. You do not need to assist the driver in removing the equipment from the truck. It is recommended that two people are available to assist with unpacking and carrying into the premises. You are responsible for unpacking, installation and disposal of packaging materials.
Delivery prices quotes include one scheduled delivery attempt. The carrier will call you to schedule your delivery. Delivery is generally done during regular business hours. If available, after hours or weekend deliveries will be subject to additional charges.
If the carrier attempts to make the delivery at the appointed time and you are not present, a redelivery fee might apply. Fees and policies vary from carrier to carrier and are the responsibility of the consignee.
Additional charges for stairs and unusual conditions, i.e. narrow passageways will apply. Please make us aware in advance and the freight quote may be adjusted accordingly. If you delay your delivery or must postpone your delivery after scheduling it with the carrier, storage fees may apply. On occasion, unforeseen circumstances may cause your delivery to be rescheduled.
While this is our typical service level, each level can be customized to create a home delivery solution that meets your needs. The shippers are not Pilates technicians; they are not qualified to assemble your new apparatus.
International and Overseas Shipments
Standard quoted shipping options include Ocean Freight to nearest port or Air Freight to nearest airport. Door-to-door delivery is always available for your order. Please contact us for details and charges at firstname.lastname@example.org.
Local Customs & Duties Outside Canada & USA
Unless prearranged, buyer will subject to import duties and taxes levied when a shipment reaches its destination country. Additional charges for customs clearance are the buyer's responsibility. The buyer is considered the importer and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Please contact us prior to ordering your equipment for a custom international shipping quote. You can reach our Fulfillment Department at email@example.com.
Pilates Equipment Return Policy
Reformers & Large Equipment
All Pilates equipment sold by CASA Pilates Equipment is manufactured with the utmost care, using the highest quality components and carrying the best warranties in the industry. As many products are made-to-order, once shipped, reformers and large equipment may not be canceled or returned for refund.
Protect your investment and keep your reformer and other large Pilates equipment items running at optimal performance with regular maintenance. Download our Pilates Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.
If your product is defective, email CASA Pilates at firstname.lastname@example.org, indicating the problem, and we will contact you to determine how best to resolve the situation with the manufacturer.
Our manufacturers will repair or replace defective equipment per their respective product warranty. If they opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at the manufacturing facility prior to sending out a replacement product.
Pilates Equipment Shipping Questions
For further shipping and delivery questions, please email our Fulfillment Department at email@example.com.