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  • White Glove Service for In-Home Delivery & Assembly

Customer Reviews

Based on 168 reviews
93%
(157)
4%
(6)
2%
(3)
1%
(2)
0%
(0)
L
Peak Pilates® fit™ Reformer
Lori W. (Emmett, US)
What a difference!

I love this Reformer, it's smoother and quieter than my last one. I also have noticed that the springs are much better than the ones I would buy for my last Reformer. I'm so glad I was able to purchase this equipment

Amazing Reformer

This reformer is wonderful! The machine itself is not only stunning to look at, but also so incredibly well build and glides like a dream. Everything you need to get started is included. Delivered in box, but super easy to assemble. Would highly recommend this to anyone wanting to add reformer pilates to their workout routine.
Only negative thing was that delivery took a while and customer service did not have accurate delivery date information, but after delivery I can say it was worth the wait.

My Favorite Thing in the world !!

I love my Pilates Reformer!!The quality of the reformer is impeccable ! It glides so smoothly and is so beautiful!
It is the best present I have ever received!!! I would recommend to this reformer to everyone!!

Love my new Elina Elite Reformer

I just LOVE my new Elina Elite Reformer-it is the best!!! It works just beautifully, high-high quality. It was extremely easy to set-up when it arrived. Doing reformer Pilates in my home has been a game changer for me and I love it. Shipment took some time but was worth it. Working with everyone at Casa was also a fantastic experience. I also ordered the stability chair. Thanks so much!

MVE Reformer

Excellent quality, very smooth glide. The double loop straps are a real plus. I purchased without being able to see or test the model and there are a couple of features I’d like changed in next iteration; the foot bar mounts from the inside and doesn’t clear the platform making it unsafe to mount for certain exercises and the connectors for the straps & pulleys frequently come unscrewed. The jump board is a couple of inches too short for my body & doesn’t adjust. Long- short box handles can rub on certain exercises. White glove service was excellent. Great value for the price would definitely recommend.

A
ELINA PILATES® ELITE Wood Reformer Bundle
Abbysroad (Albuquerque, US)
Beautiful reformer

After a pretty good due diligence process, I choose Casa Pilates to purchase my Elina reformer bundle . The purchasing process was simple and tracking its shipment from Spain was entertaining which would be an understatement . Upon receipt Fed X delivery person was patient and very helpful . The reformer was delivered undamaged and in perfect condition. The reformer is thankfully excellently packed for its global shipment . It was incredibly easy to assemble and is absolutely beautiful. The wood is gorgeous and all parts extremely well made . I highly recommend this Elina reformer.

Love this Elina reformer/tower

I own an aeropilates 610 Cadillac reformer and use Balanced Body reformer at studios. I wanted to upgrade and I visited the store in WPB to view equipment. The Elina from Spain is well constructed and ease of use is simple. Assembly simple w my son. Comparable to balanced body, good value. Shipping was slightly delayed due to demand. Highly recommend!

Awesome Cadillac

Excellent Cadillac reformer!!! Good quality, solid wood, and upholstery.
Definitely I will buy it again. It is worth the price!!!

Beautiful Reformer

This reformer was worth the wait! Absolutely beautiful piece of equipment, easy to set up and great glide while working out. The bundle was a great deal- wonderful having a jump board included. Compared this to balanced body, and I definitely made the right choice. Looking forward to years of use.

S
Peak Pilates Reformer Jump Board
Susan D. (Bryn Mawr, US)
Missing Poles

I am happy with my reformer and the accessories I purchased. However, after having used it for a few months, what I am really missing is the strap poles. It is absolutely inconvenient to hang the straps in between exercises on the little hooks on the sides. It interrupts the flow of the workout, and half the time they are on the ground. I have been taking studio classes for 3 years, and really miss the poles!

Elina Elite Reformer

Pros: I love, love , love the quality of craftsmanship concerning the Elina Elite Reformer. The Reformer is easy to use and very smooth once set up. Casa Pilates customer service was very good about contacting me concerning delays in my delivery of my reformer.
Cons: Direction on set up where not included. I was told at time of sale it would take 6 weeks for delivery. I received my shipment in 12 weeks .

C
Delivery & Assembly Service
Carol M. (Richmond, US)
Delivery was Poor!

My Pilates machine almost fell off the truck as they were unloading. The delivery men had not been trained and did not speak English. They were clumsy in handling the machine when bringing it in. I was concerned they were going to damage my home. They carried the machine upstairs. They carried all the packing away.
The assembly man was nice; but I could have done what he did. He watched videos to know how to assemble the machine. I am enjoying my machine; however there is no information/paperwork that went along with the machine.

A
Delivery & Assembly Service
Anthony A. (Los Angeles, US)
Very Professional

The assembly team was friendly, professional and efficient, carrying the reformer up a flight of stairs to the designated room, setting up the reformer, and cleaning up everything without leaving a trace in approximately 90 minutes. No question that I would recommend the white glove service to everyone.

Some unfamiliar additions... but great

The ELINA chair has some additions I had not encountered on other chairs... so takes some learning and experimenting. But the chair is outstanding. Beautiful workmanship, and provides opportunity for wonderful and extremely varied workouts--- could not be happier with it.

C
ELINA PILATES® Elite Wood Ladder Barrel
Catskills P.N. (Huguenot, US)
A lot to love

I had been considering buying Elina pilates equipment for quite some time, but since I'm a classically trained studio owner and biased towards classical manufucturers I was hesitant. After tons of research for a ladder barrel I wanted for Catskills Pilates, I bought the only one Casa Pilates (or probably anyone in the USA) had in storage. If you have been trying to buy Pilates equipment during Covid you know you'll get whatever you paid for in three months if you're lucky. I bought my awesome Elina Pilates Ladder barrel with the standing platform and gray upholstery I wanted. It's a bit wider than the classical equipment I'm used to, but so are we.

I just needed a well-made, easy-to-assemble, and properly packaged and shipped ladder barrel.

I got my made in Spain from Florida to Upstate New York in less than a week.

Casa Pilates' customer service was responsive and responsible, which is a lot more than I can say for more established Pilates equipment manufacturers.

Worth the wait! A very well designed, elegant piece of equipment. Love the accessories that come with it including the jump board and box. Easy assembly by watching the video online. Do wish it came with some kind of manual to help with adjusting the straps, but hoping to get some guidance from more experienced pilates users. Looking forward to using it for years to come!

Reformer is great, but the whole process of getting it was a frustrating experience.

With the pandemic, one has to be flexible regarding time lines, however it does not mean that customer service has to be lacking. I understand if there are no definite dates, but follow-ups with a customer would have been helpful throughout. Even if there is no new information, I should not have to be the one doing all the follow-ups since the purchase. Photographs of another product were requested and were not done as promised. Then I call to get information re delivery as I live in two places, and I was told I would get notification so I could plan according. That also did not happen. I received an email at 9am in the morning, saying delivery would be at noon. Thank goodness I was at home as the box with the reformer is large and heavy. (They did not arrive at noon... that is another matter and out of the hands of CASA.)
I am aware that I can come across as a disgruntled customer. Yet I am in customer service myself, and truly feel that more could have been done on the side of Casa. The actual product is quality indeed.

C
Delivery & Assembly Service
Charlotte B. (Benson, US)
Quality Service

The gentlemen who installed my reformer where just that 'gentle'. They took extreme care with the equipment as well as the walls in my home.

Everything was functional when they left and they removed all of the packing materials from the house. Great job!

Elina Elite Reformer with Tower

It took a long time to come because of the pandemic but it was worth the wait. I love it and I'm enjoying regular workouts.

Every feature works perfectly on this high quality product.

Love ,love, love my reformer!

It took a long time to get here, but truly worth the wait. This piece of equipment is everything I hoped for and more. It is beautifully engineered and as good, if not better , than the Balanced Body I have used in the professional Pilates studio I attended prior to Covid . Regretfully it closed. But on a positive note I now can enjoy the same workout at home and on my own time. My husband is also becoming a fan. I rate it five stars- well worth the investment.

Wonderful piece of equipment

I've used a Pilates chair for three years in class and love the versatility of the device. There's a big bang for the buck for such a small piece of equipment. It's perfect for sitting in my guest room where I beckons me visibly whenever I walk down the hallway. I am impressed by the quality of manufacture of this device. I know it's studio quality and I know it will last at least as long as I do. One reason I ordered this specific brand, BTW, is because I can adjust the spring tension very easily from the front of the machine. I also want to say that I was surprised by how fast the chair arrived and the quality of its packing materials. The chair had not the slightest dent or scratch, all items were in the box and my husband was easily able to extract the chair. No set up required, another refreshing plus.

Peak Pilates reformer

So happy with this equipment

W
Merrithew™ Spring Wall
WENDY F. (Nashville, US)
LOVE IT!!!!

I go to pilates classes and we use the spring board. I bought one for my house because I thought as I age it would like to do this on my own. I had a professional handy man put it up so that it was "very secure". I watched the video and remember things from class as I use it. HIGHLY RECOMEND. And the wood and look is sleek and beautiful:)

k
Peak Pilates® fit™ Reformer
kristi h. (Edmonds, US)

I am very pleased with the quality of the reformer. It took a while to ship but all my inquiries were responded to in a timely manner. It was easy to assemble by myself.
I'm very happy with my purchase.

k
Peak Pilates Reformer Jump Board
kristi h. (Edmonds, US)

Excellent quality product.

★ Reviews

Customer Reviews

168 reviews
93%
(157)
4%
(6)
2%
(3)
1%
(2)
0%
(0)
L
Peak Pilates® fit™ Reformer
Lori W. (Emmett, US)
What a difference!

I love this Reformer, it's smoother and quieter than my last one. I also have noticed that the springs are much better than the ones I would buy for my last Reformer. I'm so glad I was able to purchase this equipment

Amazing Reformer

This reformer is wonderful! The machine itself is not only stunning to look at, but also so incredibly well build and glides like a dream. Everything you need to get started is included. Delivered in box, but super easy to assemble. Would highly recommend this to anyone wanting to add reformer pilates to their workout routine.
Only negative thing was that delivery took a while and customer service did not have accurate delivery date information, but after delivery I can say it was worth the wait.

My Favorite Thing in the world !!

I love my Pilates Reformer!!The quality of the reformer is impeccable ! It glides so smoothly and is so beautiful!
It is the best present I have ever received!!! I would recommend to this reformer to everyone!!

Love my new Elina Elite Reformer

I just LOVE my new Elina Elite Reformer-it is the best!!! It works just beautifully, high-high quality. It was extremely easy to set-up when it arrived. Doing reformer Pilates in my home has been a game changer for me and I love it. Shipment took some time but was worth it. Working with everyone at Casa was also a fantastic experience. I also ordered the stability chair. Thanks so much!

MVE Reformer

Excellent quality, very smooth glide. The double loop straps are a real plus. I purchased without being able to see or test the model and there are a couple of features I’d like changed in next iteration; the foot bar mounts from the inside and doesn’t clear the platform making it unsafe to mount for certain exercises and the connectors for the straps & pulleys frequently come unscrewed. The jump board is a couple of inches too short for my body & doesn’t adjust. Long- short box handles can rub on certain exercises. White glove service was excellent. Great value for the price would definitely recommend.