Casa knows this review is coming. So I'll start with the good. Casa is fairly responsive and did try to rectify major issues I had with delivery. The reformer works great and was easy to put together. They also offered a 30 min zoom session for assembly should we need it, which was great.
But here is the issue. The delivery service that Align uses, which Casa is fully aware of is absolutely horrific. If you see Ceva Home Delivery, run. They are border line criminal in my opinion. They had my reformer for over 2 weeks. Missed multiple delivery dates. Could not get ANYONE on the phone. No one in their office. Spent several days waiting all day for delivery and no one even called to say it wasnt coming. Zero apologies. Lots of deflecting.
One thing of note, is Casa has a strict statement about a 400 dollar redelivery fee if you are not present when Ceva delivers your reformer. You can't do that if Ceva can't deliver properly. Casa also is using Covid as an excuse for deliveries being late. Thats not appropriate when you know that the real issue is the delivery service being incompetent. I say all this to really urge Casa and Align to choose a different service. They know they need to, and putting customers through what I went through is really unacceptable.
After waiting months for the $7000.00 table, it showed up broken in many places, took almost 5 weeks to get a new one shipped to me after 40 something emails. Elina, the manufacturer is the main problem. But since Casa sells the product, they are ultimately responsible. When they shipped the new table along with new pieces to replace other broken pieces, they actually shipped MORE wrong pieces and told me to go to the store, buy the pieces and they would reimburse me. They finally shipped the correct pieces after so many people got involved. One would think, that $7000.00 would give you exceptional customer service along with an amazing table, HA, not so much. The last photo is a photo of the wrong bar that had to be replaced. That bar does not even go with this table. So they had to send the correct bar in a 3rd shipment. Just poor service, all the way around.
The service was excellent from both sales and transport - and the reformer is as smooth and sturdy as those at our local studio.
The red rings are a funky design element and also practical for hanging when not in use. I especially appreciate that BASI equipment doesn't emit a toxic chemical off gas. I highly recommend BASI Pilates equipment for superior quality, esthetics and ethics. : )
After doing thorough research, I chose to purchase a reformer from Casa pilates. I had an excellent experience with the purchase and delivery of my equipment. I was even able to call and get support on understanding some features of my reformer by calling and talking to Corey, ho was very helpful in explaining the different features of my reformer.
When we ordered this, I was told that it was backordered and a "container" was on a ship headed to port. I assumed that this reformer was made in China, and would be just OK. Imagine my surprise when it arrived and said Made In Turkey. The shipping packaging was outstanding, and the reformer itself is made exceptionally well. The craftsmanship and woodwork is far above average. I thought I'd be on the floor with nuts, bolts, and wrenches putting the thing together, but much to my further surprise, the unit was fully assembled except for a few minor things such as the feet and pulleys. The reformer is excellent. I have no complaints.
Well made, high quality. The carriage is smooth and the straps are strong. Not crazy about the foot strap - it’s a little cheap. Assembly was fairly easy. Only issue was with delivery - non responsive
company and didn’t show up for the original
appt set for a 4 hour window. UGH!
A+ every step of the way! Great customer service and seamless white glove delivery and set up. The reformer is streamlined and I love being able to do my Pilates whenever I want!
Just for anyone looking for their machine to call home, I have these details. The Align F3 is a really lovely machine. Very quiet and smooth motion; you’d truly not know there’s a fold. Which brings me to its advantage for small homes, being able to move it in or around your house as needed. It has a solid standing position when folded and would fit in a closet under a standard clothing rod.
I am only 5’2” with shorter legs and average waist length. The foot bar has 4 positions. The highest of those brings my hips to the proper 90 angle even in heels position. This is good since the gear bar doesn’t adjust. Still though, I don’t bottom out unexpectedly. Even then, when jumping an instructor will cue you to reach for the landing so you don’t bottom out. Then, this could happen on any machine sometimes if you don’t exercise control. So I feel like this foldable home model performs as it should even for someone with a small frame.
This model doesn’t take a platform extender. But there’s a c shape to the end of the carriage where a foot can go while one is on the standing platform. In that standing position with one foot on the platform and one on the main carriage body, my feet are still only hip width apart, so those side motions have good range. I could also fold a towel on the platform for my forearms while my hands rest on the lowered foot bar for an additional plank position. This would get me 90 degree angle start positions at shoulder and hip.
I was able to really engage my arms and shoulders using a single red or blue today while in sort of a kneeling warrior position. It was awesome! There is no zero stretch area with these springs when nearing back to start with exercise.
The jump board is incredibly comfortable and stable. Because of the way it’s padded I didn’t even miss that it wasn’t a tramp. The jumping workout was just like butter and the floating sensation on a single spring, totally achievable.
I did a snake on it today and felt safe. My snake sure isn’t perfect but that was human error, not the machine.
I am really happy with the decision to make this my Reformer home.
I am actually very pleased with this reformer. I was nervous buying a brand that doesn't have a lot of visibility within the US. Pros - springs and the smoothness of the ride. Cons - the carriage bed is very hard. This equipment is very "industrial" looking. The instructions could be better and clearer. Overall, I am happy with the reformer.
The reformer is fantastic and I’m so happy I bought it from Casa. I live on an island and shipping large items here is always a challenge but they worked with me and made the experience relatively easy and even discounted the cost. Highly recommend.
I was disappointed by this chair, it’s exceptionally bigger than other chairs I have used (balanced body, Gratz). This makes it difficult for exercises such as horseback and going down the front. The split pedal is interesting and doesn’t feel exceptionally sturdy. It was also really challenging to put together. The directions were not very intuitive and honestly, way to many pieces for this piece of equipment. I would have sent to back but I don’t want to take it all the way apart again. I am going to learn to live with it.
Great sitting box to go with the F3 reformer. With all the exercises I have to practice the sitting box was the best first accessory to get.
Buying this reformer was the best investment I’ve made in the last 2 years. Having a reformer at home has been amazing these past few weeks. It is exactly what I needed for teacher training. It’s very easy to move from room to room, but it is a bit heavy. Also very easy to assemble. Delivery was fantastic as well.
This is a very nice gondola pole. Solid hardwood. It has a semi-shiny lacquered finish and the brand name is tastefully engraved on one end. Not made in UK, which was surprising.
I purchased this Reformer/Tower combo and am very satisfied with how the Reformer functions. It has the smoothest glide that I've ever used. It's a very sturdy and the springs are of very good quality. I like the wide footbar and wide Tower. The push through bar is weighted which is nice because I think it gives you a little more feedback when doing Teaser. The only this I don't like about this Reformer is the foot strap setup. It's a cheap piece of material along with a cheap small fuzzy strap. Only time will tell if this Reformer holds up but after a couple of months of use I like it so far.
Perfect reformer for the price and shipping time! Came quickly and works like a GEM. Easy to assemble and medium priced. AWESOME for a home gym - I use it every single day! VERY sturdy like my studio reformers. I'm still getting used to the spring adjustments - which colors mean what - but I am very pleasantly surprised by the quality!
The quality of the reformer is great. My issue is that they didn’t reach out to me regarding when they’d be delivering (like customer service said they would). The package arrived within a week (totally unexpected as the time frame said 1 month). Furthermore, they used a 3rd party delivery service. This service wasn’t aware of any need to deliver to my door (I live on the second floor). The poor delivery man, well into his 50s, and I carried this 250lbs package up my stairs. I was so scared he was going to break a bone.
Imagine this- you run a private pilates studio and working 10-12 clients a day, and you are six months pregnant. I was in desperate need of more machines. I was in desperate need to run classes and not just privates. If anyone knows the pilates equipment industry, you know that all the machines for most companies are unavailable or the back order time is at least 20 weeks. I searched and scoured the internet and then finally came upon casa pilates equipment. I found exactly what I needed and I couldn't be more relieved. My business is thriving and the machines are spacious and luxurious. I was always contacting the company for all kinds of updates in the delivery and they were right there. My belly is growing and my am so relieved that I have more machines. thank you so much!
I visited the Casa Pilates showroom after making an appointment online. Cory did an excellent job of explaining the different Pilates reformers and equipment, options, current shipping ETAs and pricing. I was so comfortable and happy with the experience that I purchased the Reformer in the showroom. The Reformer arrived with the expected ETA and Cory was very accessible and helpful with questions during the entire experience. He personally came out to help with unboxing and assembling the reformer. The entire experience from beginning to set up of the Reformer was exceptional. I would highly recommend!
I love my ELINA PILATES® ELITE CADILLAC-REFORMER BUNDLE. I haven't had a chance to do everything but the quality of the product is amazing. It will be so fun to learn more with the Cadillac part. I am so happy with my purchase and would highly recommend the product. My only complaint was the lack of instructions in setting it up. There was a video, which was helpful but I would have liked written instructions as well.