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Return Policy

CASA Pilates Equipment of the largest independent retailer of Pilates equipment of the highest quality from the most reputable Pilates brands.

Return Policy

Reformers & Large Equipment

All equipment is manufactured with the utmost care, using the highest quality components, and carry the best warranties in the industry. As most products are made-to-order, equipment purchased from may not be returned for refund.

Protect your investment and keep your reformer and other large equipment items running at optimal performance with regular maintenance. Download our Pilates Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

If your product is defective, email us at, indicating the problem, and we will contact you as soon as possible to discuss further and determine how best to resolve the situation.

We will repair or replace defective equipment per the product warranty. If we opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at our manufacturing facility prior to sending out replacement product.

Please Note: Discounted items may have been gently used as demos, returned unused, or discontinued. While they are fully functional, they may have slight blemishes or minor imperfections.


Problems & Questions

For further questions & support, please contact our Customer Service Team at 800-511-3391 or email us at