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Return Policy

CASA Pilates Equipment of the largest independent retailer of Pilates equipment of the highest quality from the most reputable Pilates brands.

Return Policy

Reformers & Large Equipment

All equipment is manufactured with the utmost care, using the highest quality components, and carry the best warranties in the industry. As most products are made-to-order, equipment purchased from casapilatesequipment.com may not be returned for refund.

Protect your investment and keep your reformer and other large equipment items running at optimal performance with regular maintenance. Download our Pilates Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

If your product is defective, email us at support@casapilatesequipment.com, indicating the problem, and we will contact you as soon as possible to discuss further and determine how best to resolve the situation.

We will repair or replace defective equipment per the product warranty. If we opt to repair or replace your equipment, this may require that your product be returned for inspection and analysis at our manufacturing facility prior to sending out replacement product.

Please Note: Discounted items may have been gently used as demos, returned unused, or discontinued. While they are fully functional, they may have slight blemishes or minor imperfections.

CASAPILATESEQUIPMENT.COM DOES NOT ACCEPT RETURNS FOR LARGE EQUIPMENT.

Problems & Questions

For further questions & support, please contact our Customer Service Team at 800-511-3391 or email us at support@casapilatesequipment.com.

★ Reviews

Customer Reviews

168 reviews
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L
Peak Pilates® fit™ Reformer
Lori W. (Emmett, US)
What a difference!

I love this Reformer, it's smoother and quieter than my last one. I also have noticed that the springs are much better than the ones I would buy for my last Reformer. I'm so glad I was able to purchase this equipment

Amazing Reformer

This reformer is wonderful! The machine itself is not only stunning to look at, but also so incredibly well build and glides like a dream. Everything you need to get started is included. Delivered in box, but super easy to assemble. Would highly recommend this to anyone wanting to add reformer pilates to their workout routine.
Only negative thing was that delivery took a while and customer service did not have accurate delivery date information, but after delivery I can say it was worth the wait.

My Favorite Thing in the world !!

I love my Pilates Reformer!!The quality of the reformer is impeccable ! It glides so smoothly and is so beautiful!
It is the best present I have ever received!!! I would recommend to this reformer to everyone!!

Love my new Elina Elite Reformer

I just LOVE my new Elina Elite Reformer-it is the best!!! It works just beautifully, high-high quality. It was extremely easy to set-up when it arrived. Doing reformer Pilates in my home has been a game changer for me and I love it. Shipment took some time but was worth it. Working with everyone at Casa was also a fantastic experience. I also ordered the stability chair. Thanks so much!

MVE Reformer

Excellent quality, very smooth glide. The double loop straps are a real plus. I purchased without being able to see or test the model and there are a couple of features I’d like changed in next iteration; the foot bar mounts from the inside and doesn’t clear the platform making it unsafe to mount for certain exercises and the connectors for the straps & pulleys frequently come unscrewed. The jump board is a couple of inches too short for my body & doesn’t adjust. Long- short box handles can rub on certain exercises. White glove service was excellent. Great value for the price would definitely recommend.