Return Policy

CASA Pilates Equipment of the largest independent retailer of Pilates equipment of the highest quality from the most reputable Pilates brands.

All equipment carried by CASA Pilates Equipment is manufactured with the utmost care, using the highest quality components, and carry the most comprehensive warranties in the industry. As most products are made-to-order, equipment purchased from casapilatesequipment.com may not be returned for refund.

Please contact us immediately of any damage and warranty claims! The shipping companies and manufacturers require any claims to be submitted within 24 hours after delivery.

Protect your investment and keep your reformer and other large equipment items running at optimal performance with regular maintenance. Download our Pilates Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.

Damage & Warranty Claims

To file a shipping damage or warranty claim, please email us at support@casapilatesequipment.com, indicating the problem, and we will contact you as soon as possible to discuss further and determine how best to resolve the situation.

The equipment manufacturers will repair or replace defective equipment per the product warranty. When they opt to repair or replace your equipment, it may require that your product be returned for inspection and analysis at the  manufacturing facility prior to sending out replacement products or parts.

Clearly marked discounted Demo items may have been gently used as showroom demos, at trade fairs, returned unused, or discontinued. While they have been  inspected for perfect performance, fully functional, they may have slight blemishes or minor imperfections.

CASAPILATESEQUIPMENT.COM DOES NOT ACCEPT RETURNS FOR PILATES REFORMERS AND LARGE EQUIPMENT.

Questions & Support

For further questions & support, please contact our Customer Service and Claims Resolutions Team at 800-319-6119 or email us at support@casapilatesequipment.com.