The quality of the reformer is great. My issue is that they didn’t reach out to me regarding when they’d be delivering (like customer service said they would). The package arrived within a week (totally unexpected as the time frame said 1 month). Furthermore, they used a 3rd party delivery service. This service wasn’t aware of any need to deliver to my door (I live on the second floor). The poor delivery man, well into his 50s, and I carried this 250lbs package up my stairs. I was so scared he was going to break a bone.
